6 hours

Assistant Manager, Ticketing Sales Main Entry

Universal City, CA
  • Job Code
Company NBC Universal

Job Title Assistant Manager, Ticketing Sales Main Entry

Jobid 23768-375045

Location: Universal City, CA, 91608, USA

Description **Job Number** 34939BR

**Job Title** Assistant Manager, Ticketing Sales Main Entry

**Business Segment** Parks & Resorts

**Sub-Business** USH Operations

**Posting Category** Theme Parks

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Country** United States

**State** California

**City** Universal City


• Mentors and counsels Team Members and supervisory staff while enforcing appropriate policies and procedures ensuring compliance of departmental standards

• Responsible for managing a workforce of 100+ Team Members daily

• Responsible for setting leadership standards and enforcing work area location efficiency

• Build internal cross departmental relationships to ensure Team Members are exceeding expectations

• Assists with strategic planning of the Main Entry area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns

• Acts as training liaison between Main Entry and Learning and Development Departments

• Work closely with Management to coordinate development planning and training for Lead Team Members

• Manage and observe Sales Associates performance to ensure proper coaching and training are implemented

• Manage and oversee weekly Sales Goals

• Conduct one-on-one performance reviews with Sales Associates

• Conduct annual Sales Associates evaluations

• Supports the Team Members and Guest Satisfaction programs (TSAT/GSAT) and ensures the staff understands the importance of the programs

• Assists with the maintenance of both labor and non-labor departmental budgets

• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships

• Responsible for living the core values and ensuring the staff does the same

• Investigates incidents including employee/guest complaints

• Work with Management to analyze training material to ensure updates occur prior to annual assessment programs

• Monitor and implement best practices

• Participate as a Duty Manager (Entry 1) when needed to support area coverage

• Perform other duties as assigned


• Minimum 3 years of operations management experience in sales, customer service, training or high volume retail sales or hospitality industry

• High School or GED required

• Must be available to work on weekends, holidays and nights as required

• Able to work outdoors in varying weather conditions and prolonged periods of standing or sitting depending on assigned duties; walking / traveling to multiple venues throughout the day

• Thorough knowledge of MS Excel, Word and PowerPoint

**Desired Characteristics**

• Bachelor's degree from a four-year college or university, preferably in Business, Sales, Marketing, Communications or other related field

• Ability to deal well with ambiguity and constant change, working in fast-paced environment

• Ability to work independently as well as part of a team

• Professional presentation skills with abilities to speak in a group forum

• Excellent written and oral communication skills to effectively communicate with all levels of the organization

• Ability to identify and communicate creative solutions to challenges, and to maintain a consistent focus on priorities with persistent follow-through

• Quick thinker with the ability to make sound decisions

• Knowledge and understanding of P&L and budgets

• Experience managing in a union environment preferred

• Strong organizational skills, with the ability to manage various projects at different stages

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.


  • Sales / Business Development

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Assistant Manager, Ticketing Sales Main Entry

Universal City, CA

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Universal City, CA

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