1 day old
2017-11-222017-12-21

Data Management Specialist

HOK
New York, NY
  • Job Code
    1871-737
HOK | Careers

Data Management Specialist

Tracking Code
1871-737
Job Description

HOK is looking for a Senior Data Management Specialist to work onsite in Manhattan, New York.  The successful candidate will be responsible for the day-to-day leadership of the global OSS Data Management team which is comprised of 15 HOK staff. Our ideal candidate will have leadership experience and a strong emphasis on client interaction, problem resolution and project management.  Experience with Manhattan IWMS is a plus. 

 

RESPONSIBILITIES

  • Ensures management of data in/out of the system and understands the need for data accuracy and tracking of exceptions within the Database.
  • Works to ensure that data integrity is reconciled with other systems used by client.
  • Undertakes data audits, including exception reporting and fixing errors.
  • Produces reports as required to support planning including monthly data snapshots.
  • Produces monthly KPI’s on data management.
  • Interfaces Technical teams and/or vendor to ensure the system is operational.
  • Initiates development of processes and guidelines as they relate to the CAFM/IWMS system.
  • Responsible for the training of CAFM/IWMS users which includes presenting and explaining the impact of CAFM/IWMS functions and how they relate to the user’s job responsibilities.
  • Leads meetings with client Real Estate personnel and Partners as it relates to the CAFM/IWMS program.
  • Resolves responsibility issues with client, and other partners, with guidance.
  • Makes management level presentations.
  • Leads meetings, guiding towards positive outcome and future steps.
  • Coordinates multiple project assignments.
  • Assists with creation of proposals for Data Management Services.
  • Generates and develops ideas for new tools and/or service enhancements to the CAFM/IWMS system.
  • Manages changes, modifications and updates to the CAFM/IWMS system in conjunction with the technical support team.
  • Attends CAFM Vendor conferences and User Groups as required.
  • Lead, coach and mentor junior members of the Data Management team.
  • Know, and understand, OSS marketing strategies and have the ability to communicate services in an informative manner.
  • Capable of assisting with the generation of support materials and/or RFI/RFP responses.
  • Travel may be required.
  • Overtime may be required.
  • The job duties and requirements that this document describes may be altered or supplemented at any time at the sole discretion of H

 

Note:

In addition to the responsibilities outlined above, some individuals may be asked to assume the additional responsibilities of a Project Manager for an account. Typical responsibilities:

 

RESPONSIBILITIES:

  • Functions as the clients Single Point of Contact for the HOK OSS on site team.
  • Fosters a commitment to external and internal client service.
  • Ensures all contracted services are delivered; assuring service provided and deliverable quality meet client expectations.
  • Organizes and coordinates project teams with other HOK members from outside the immediate account team.
  • Development annual operating plan for the account and participates in account strategy development with OSS leadership team.
  • Ensures the SLAs / KPIs are met, measured and reported. Recommend and oversee corrective actions if KPI’s fall below targets.
  • Manages changes in HOK team to increase efficiency and effectiveness of services, striving to continuously add value.
  • Assists in hiring and building teams.
  • Manages the integration of new services or service changes.
  • Participates the performance reviews and evaluations of planning team as required.
  • Keeps project accounting information current.

 

 

 

 

Required Skills

 SKILLS & COMPETENCIES:

  • Ability to work on multiple client accounts as required.
  • Ability to create project/work plans.
  • Clear understanding of the link between the CAFM/IWMS system and the use of its information.
  • Excellent oral and written communication.
  • Strong graphic presentation skills including PowerPoint.
  • Ability to complete tasks and produce deliverables independently.
  • Excellent analytical capabilities.
  • Strong problem solving and analytical skills.
  • Previous experience with software reporting tools.
  • Intermediate to advanced skills in computer software applications such as Access, Word, Excel, PowerPoint, Outlook.
  • Write client reports clearly and comprehensibly.
  • Trains others on use of technology tools and advanced commands.
  • Ability to make decisions and work in uncertain business climates.
  • Ability to lead account transition, startup, and team building for new accounts.
  • Ability to successfully create, document, track and manage business initiatives.
  • Capable of leading the rollout, and delivery of services at a new account.
  • Consummate 'relationship manager.’ Evidenced by client understanding (scope adherence), process alignment, and issue avoidance. 

 

Required Experience

EDUCATION & EXPERIENCE:

  • Bachelor’s degree in architecture, real estate, interior or planning.
  • Minimum 10-years of previous experience, including extensive experience in IWMS (Integrated Workplace Management Systems) or CAFM (Computer Aided Facilities Management) systems and their use.
  • Project management experience.
  • Previous leadership experience preferred.
Job Location
New York, New York, United States
Position Type
Full-Time/Regular

Categories

  • Other / Not Specified
  • Healthcare
  • Hospitality
  • Real Estate
  • Retail / Wholesale

Share this job:

Data Management Specialist

HOK
New York, NY

Share this job

Data Management Specialist

HOK
New York, NY

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast