8 hours

Data Management Specialist

New York, NY
  • Job Code
HOK | Careers

Data Management Specialist

Tracking Code
Job Description

HOK is looking for a Senior Data Management Specialist to work onsite in Manhattan, New York.  The successful candidate will be responsible for the day-to-day leadership of the global OSS Data Management team which is comprised of 15 HOK staff. Our ideal candidate will have leadership experience and a strong emphasis on client interaction, problem resolution and project management.  Experience with Manhattan IWMS is a plus. 



  • Ensures management of data in/out of the system and understands the need for data accuracy and tracking of exceptions within the Database.
  • Works to ensure that data integrity is reconciled with other systems used by client.
  • Undertakes data audits, including exception reporting and fixing errors.
  • Produces reports as required to support planning including monthly data snapshots.
  • Produces monthly KPI’s on data management.
  • Interfaces Technical teams and/or vendor to ensure the system is operational.
  • Initiates development of processes and guidelines as they relate to the CAFM/IWMS system.
  • Responsible for the training of CAFM/IWMS users which includes presenting and explaining the impact of CAFM/IWMS functions and how they relate to the user’s job responsibilities.
  • Leads meetings with client Real Estate personnel and Partners as it relates to the CAFM/IWMS program.
  • Resolves responsibility issues with client, and other partners, with guidance.
  • Makes management level presentations.
  • Leads meetings, guiding towards positive outcome and future steps.
  • Coordinates multiple project assignments.
  • Assists with creation of proposals for Data Management Services.
  • Generates and develops ideas for new tools and/or service enhancements to the CAFM/IWMS system.
  • Manages changes, modifications and updates to the CAFM/IWMS system in conjunction with the technical support team.
  • Attends CAFM Vendor conferences and User Groups as required.
  • Lead, coach and mentor junior members of the Data Management team.
  • Know, and understand, OSS marketing strategies and have the ability to communicate services in an informative manner.
  • Capable of assisting with the generation of support materials and/or RFI/RFP responses.
  • Travel may be required.
  • Overtime may be required.
  • The job duties and requirements that this document describes may be altered or supplemented at any time at the sole discretion of H



In addition to the responsibilities outlined above, some individuals may be asked to assume the additional responsibilities of a Project Manager for an account. Typical responsibilities:



  • Functions as the clients Single Point of Contact for the HOK OSS on site team.
  • Fosters a commitment to external and internal client service.
  • Ensures all contracted services are delivered; assuring service provided and deliverable quality meet client expectations.
  • Organizes and coordinates project teams with other HOK members from outside the immediate account team.
  • Development annual operating plan for the account and participates in account strategy development with OSS leadership team.
  • Ensures the SLAs / KPIs are met, measured and reported. Recommend and oversee corrective actions if KPI’s fall below targets.
  • Manages changes in HOK team to increase efficiency and effectiveness of services, striving to continuously add value.
  • Assists in hiring and building teams.
  • Manages the integration of new services or service changes.
  • Participates the performance reviews and evaluations of planning team as required.
  • Keeps project accounting information current.





Required Skills


  • Ability to work on multiple client accounts as required.
  • Ability to create project/work plans.
  • Clear understanding of the link between the CAFM/IWMS system and the use of its information.
  • Excellent oral and written communication.
  • Strong graphic presentation skills including PowerPoint.
  • Ability to complete tasks and produce deliverables independently.
  • Excellent analytical capabilities.
  • Strong problem solving and analytical skills.
  • Previous experience with software reporting tools.
  • Intermediate to advanced skills in computer software applications such as Access, Word, Excel, PowerPoint, Outlook.
  • Write client reports clearly and comprehensibly.
  • Trains others on use of technology tools and advanced commands.
  • Ability to make decisions and work in uncertain business climates.
  • Ability to lead account transition, startup, and team building for new accounts.
  • Ability to successfully create, document, track and manage business initiatives.
  • Capable of leading the rollout, and delivery of services at a new account.
  • Consummate 'relationship manager.’ Evidenced by client understanding (scope adherence), process alignment, and issue avoidance. 


Required Experience


  • Bachelor’s degree in architecture, real estate, interior or planning.
  • Minimum 10-years of previous experience, including extensive experience in IWMS (Integrated Workplace Management Systems) or CAFM (Computer Aided Facilities Management) systems and their use.
  • Project management experience.
  • Previous leadership experience preferred.
Job Location
New York, New York, United States
Position Type


  • Other / Not Specified
  • Healthcare
  • Hospitality
  • Real Estate
  • Retail / Wholesale

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New York, NY

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