3 hours

Digital Service Representative

Los Angeles, CA
  • Job Code
Company NBC Universal

Job Title Digital Service Representative

Jobid 23768-387211

Location: Los Angeles, CA, 90006, USA

Description **Job Number** 37120BR

**Job Title** Digital Service Representative

**Business Segment** Ad Sales

**Sub-Business** Ad Sales Strategic Planning

**Posting Category** Sales

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

**Country** United States

**State** California

**City** Los Angeles


The Digital Service Representative is responsible for providing complete post-sale support to NBCUniversal digital properties. The DSR serves as the first point of contact for post-sale maintenance, guaranteed delivery and service of our clients’ advertising schedules. Additionally, the DSR will work with internal clients including Sales, Strategic Planning, and Sales Operations. This role will be supporting the Portfolio group.


Campaign Management

+ Responsible for entering advertiser contracts into NBCU’s in house contract management system Support Digital Sales Planners by entering deals and providing required reporting

+ Coordinate and execute changes/optimization to existing contracts

+ Monitor and report weekly pacing and delivery

+ Send campaign screen shots / proof of campaign launch for all placements to agencies

+ Complete custom reporting requests and post-campaign summary reports for clients

+ Collect agency assets and create tag alignment sheet for campaign trafficking

+ Post Analysis and Invoice Validation

+ Collaborate with billing and operations to ensure billed impressions are delivered

+ Work with clients to resolve differences in third party reporting Client Service:

+ Develop strong understanding of our products and solutions for advertisers

+ Serve as the primary contact with clients and agencies to ensure status and maintenance of digital advertising schedules

+ Develop and maintain relationships with clients/agencies



+ Bachelor's degree Eligibility Requirements:

+ Interested candidates must submit a resume/CV through nbcunicareers.com to be considered

+ Must be willing to work in Los Angeles, CA

+ Must have unrestricted work authorization to work in the United States

+ Must be 18 years or older

**Desired Characteristics**

Desired Characteristics:

+ Client Service and/or Account Management experience a plus.

+ Must have strong communication/interpersonal skills, be able to multi-task in a fast paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.

+ Computer Skills – Proficient in Microsoft Office (Excel, Word, and Outlook)

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.


  • Information Technology
  • Online / Digital

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Los Angeles, CA

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