11 hours

Hospitality Studio Director

  • Job Code
Gensler — Career Opportunities

Hospitality Studio Director

Careers Site Location: Shanghai, China


Responsible for: Directing and providing leadership for activities in a studio including, but not limited to, all business, staff and financial operations, project profitability, marketing/business development, client satisfaction and employee growth and development.



  • Responsible for overall management of your responsible studio.

  • Represent the interests, concerns and problems of the studio and ensure issues are addressed and resolved expeditiously.

  • Monitor and evaluate the efficiency and effectiveness of the studio relating to all staff, business and financial operations.

          Staff Development

  • Work closely with your staff with regards to hiring, performance evaluations, developmental reviews, employee work performance, learning, professional development, bonus review, appointment input and evaluation.

  • Communicate employee issues and requests to the Human Resources Director upon becoming aware of the issue to avoid escalation.


  • Practice leadership skills by motivating employees to enable them to reach their individual potential.

  • Maintain a positive team environment by creating programs to boost morale.

  • Provide staff members with an “open door policy” to allow individuals to feel free to communicate with you and other members of the management team.

  • Build staff capabilities through programs that improve individual technical/design skills and develop improved management and communication.

  • Lead Professional Development Planning program annually and ensure employee goals are monitored throughout the year.

  • Provide a creative, innovative and nurturing environment through your studio by developing an effective coaching/mentoring program.

  • Demonstrate ability to effectively communicate both verbally and in writing.

    Business Development/Marketing

  • Market and develop new business on a consistent basis.Place a strong emphasis on marketing for Gensler in an effort to win new projects and increase Gensler’s visibility.

  • Ensure prompt and timely response to all proposal requests.

  • Work closely with our Marketing department to ensure business development reporting, lead generation, fee development, project marketing and proposal writing.

  • Proactively position and network Gensler.


  • In your role as Studio Director, you will be responsible for maintaining positive client relationships with all projects assigned to your studio.You will need to attend client meetings, lead and participate in brand strategy, review conceptual development and provide leadership, inspiration and motivation to the design team to ensure the highest quality design documentation is produced and client satisfaction is achieved.

  • Manage projects assigned to your studio by focusing on the project process, service/delivery, work environment and project documentation.

  • Client development - build clients trust and loyalty in Gensler and develop additional business.


  • Monitor budgets and profitability targets for your studio.

  • Oversee billing and fee management operations in the office and ensure all financial activities are consistent with Gensler policies and procedures.

  • Responsible for accounts receivable accountability, discretionary expense budget management, expense report approvals, held time monitoring, productivity projections and review.

    Studio Operations

  • Conduct Project Manager meetings - weekly

  • Conduct studio meetings – monthly or bi-monthly

  • Staffing – ensure all technical staff maintain a billable status

  • Management Committee reports

  • Staff seating

  • Technical Director oversight

  • Time card review

  • PTO requests


  • Work closely with Project Managers, Financial Director, Human Resources Director and Office Manager to ensure awareness of all issues relating to each specific function.

  • Ensure professional and business-like conduct of daily operations.

  • Demonstrate dignity, respect, and professional attitude of the firm on and off the job.

  • Build and improve external firm image by active participation in appropriate organizations and maintaining significant contacts with current and potential clients.

  • Participate in office meetings - collaborate with other Studio Directors, Office Management and staff.

  • Develop a strategy for Best Practice integration, client satisfaction, cross studio integration, inside and outside of Gensler to achieve a professional community outreach.Focus on global relationship building, recruiting and service integration.


  • Experience working in a similar role

  • 15+ years experience

  • Professional degree in Interior Design or Architect, AIA or NCIDQ/CID preferred

  • Strong reputation in the industry and with clients

  • Desire to mentor and motivate staff


  • Engineering
  • Other / Not Specified
  • Healthcare
  • Hospitality
  • Architecture
  • Real Estate
  • Retail / Wholesale
  • Sales / Business Development

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