16 days old

Account Manager - 185247

Uniontown, AR 72955
  • Job Code
    185247
\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EJob Description\u003C/strong\u003E\u003C/p\u003E \u003Col\u003E \u003Cli\u003E\u003Cstrong\u003E\u003Cu\u003EOverview:\u003C/u\u003E\u003C/strong\u003E\u003C/li\u003E \u003C/ol\u003E \u003Cp\u003EADP Streamline Service Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.\u003C/p\u003E \u003Cp\u003EAccount Managers are responsible for relationship management as well as operational oversight of outsourcing services delivered to a portfolio of multinational clients, with medium levels of service complexity. Key responsibilities include forming a solid dialogue with senior management to ensure clients satisfaction, an excellent retention rate and revenue growth.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003ERole objective:\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E\u003Cstrong\u003EClient Retention\u003C/strong\u003E -- Build a good relationship at the client\u0027s senior management level by developing a thorough knowledge of their portfolio and internal culture\u003Cstrong\u003E.\u003C/strong\u003E\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EService Delivery\u003C/strong\u003E -- Operational oversight of all services delivered, escalation management as SPOC (Single Point of Contract) problem solving and issue resolution.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EContract Management\u003C/strong\u003E -- Manage, negotiate renewals and additional business as well as all other commercial transactions.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003ECommunications \u003C/strong\u003E-- Champion ADP\u0026acute;s brand, leadership, products and services to ensure clients engagement.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EClient Engagement and Encouragement of references --\u003C/strong\u003E Increase the reference client base by getting your clients actively involved in the ADP Streamline Client Reference Program and client survey initiatives.\u003C/li\u003E \u003C/ul\u003E \u003Col\u003E \u003Cli\u003E\u003Cstrong\u003E\u003Cu\u003EResponsibilities:\u003C/u\u003E\u003C/strong\u003E\u003C/li\u003E \u003C/ol\u003E \u003Cul\u003E \u003Cli\u003E\u003Cstrong\u003EMonitor and manage \u003C/strong\u003Ethe client relationship and ensure satisfaction at headquarter level.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EAdvocate your clients\u0027 needs\u003C/strong\u003E and the efforts of other business units within the ADP organization that are outside your direct influence. Produce results while acting seamlessly as SPOC to the client.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EConduct regular\u003C/strong\u003E \u003Cstrong\u003EService Reviews\u003C/strong\u003E on operational service delivery, and ADP updates on products and services.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EAct as primary point for \u003C/strong\u003Eclient escalationthroughresolution/tracking.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003ECreate, maintain and manage\u003C/strong\u003E the action logto improve theclient experience.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EFacilitate client\u003C/strong\u003E to the adoption of ADP Streamline Central Services and support them in the move to the ADP Streamline\u0026acute;s service model (i.e. Consolidated Reporting).\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EDeliver presentations\u003C/strong\u003E to internal and external executives.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EUpselling, cross-selling, by identifying new sales opportunities\u003C/strong\u003E within existing accounts in coordination with the sales team.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003ESubmit proactive recommendations\u003C/strong\u003E on client relationship improvement and internal ADP processes.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EMonitor and oversee\u003C/strong\u003E client performance under the terms of the contract, including service delivery.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EPortfolio management\u003C/strong\u003E and case management via CRM tool.\u003C/li\u003E \u003C/ul\u003E \u003Col\u003E \u003Cli\u003E\u003Cstrong\u003EExperience/Skills:\u003C/strong\u003E\u003C/li\u003E \u003C/ol\u003E \u003Cul\u003E \u003Cli\u003E2\u002B yr. Account management or 2\u002B yr. Client facing\u003C/li\u003E \u003Cli\u003E1\u002B yr. Proven experience in project management and/or project coordination\u003C/li\u003E \u003Cli\u003E1\u002B yr. People / Project team management or 1\u002B yr. in the field of payroll services. Outsourcing experience a plus\u003C/li\u003E \u003Cli\u003EPerfect communication skills in a client facing context.\u003C/li\u003E \u003Cli\u003EAbility and enthusiasm in animating virtual meetings involving international parties.\u003C/li\u003E \u003Cli\u003EInternational culture and ability to work in a multinational environment.\u003C/li\u003E \u003Cli\u003EEfficient in English. Additional languages are a plus.\u003C/li\u003E \u003Cli\u003EExcellent knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).\u003C/li\u003E \u003C/ul\u003E \u003Col\u003E \u003Cli\u003E\u003Cstrong\u003EEducation:\u003C/strong\u003E\u003C/li\u003E \u003C/ol\u003E \u003Cul\u003E \u003Cli\u003EBachelor\u0027s Degree preferred or equivalent\u003C/li\u003E \u003C/ul\u003E \u003Col\u003E \u003Cli\u003E\u003Cstrong\u003E\u003Cu\u003EKey Interfaces:\u003C/u\u003E\u003C/strong\u003E\u003C/li\u003E \u003C/ol\u003E \u003Cul\u003E \u003Cli\u003EManager of Service Relationship (direct reporting)\u003C/li\u003E \u003Cli\u003ESenior Director Service Relationship\u003C/li\u003E \u003Cli\u003EFinance Department (financial questions)\u003C/li\u003E \u003Cli\u003EPartner Managers (partner issues)\u003C/li\u003E \u003Cli\u003EImplementation Coordination (client handover)\u003C/li\u003E \u003C/ul\u003E \u003Col\u003E \u003Cli\u003E\u003Cstrong\u003E\u003Cu\u003EKey Performance Indicators:\u003C/u\u003E\u003C/strong\u003E\u003C/li\u003E \u003C/ol\u003E \u003Cul\u003E \u003Cli\u003EClient Retention\u003C/li\u003E \u003Cli\u003EClient Engagement\u003C/li\u003E \u003Cli\u003EClient Satisfaction\u003C/li\u003E \u003Cli\u003EClient at Risk\u003C/li\u003E \u003Cli\u003EAR position of total client base\u003C/li\u003E \u003Cli\u003EPortfolio increase (additional business)\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cbr /\u003E \u003Cp\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u0026reg; Magazine, and recognized by DiversityInc\u0026reg; as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0026quot;Always Designing for People\u0026quot; means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/p\u003E \u003Cbr /\u003E \u003Cp\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/p\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-11-05 Expires: 2019-12-12

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Account Manager - 185247

ADP
Uniontown, AR 72955

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