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We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
The Account Manager will provide a variety of services to an assigned client base including: (Wage Payment product specific, payment solutions or ALINE Card)
- Ensure client satisfaction and maximize performance
- Act as a subject matter expert
- Resolve issues related to features, functionality and client knowledge
- Coordinate and facilitate regular proactive meetings with client decision-maker
- Coordinate and manage client level projects
- Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed.
- Effectively handle all client inquires with quality and within the established SLA's.
- Contact and visit high profile clients proactively to ensure satisfaction and retention. Prepare and deliver account review presentations. Perform regular analysis of assigned accounts to identify successes and opportunity for improvement.
- Assist in the creation and implementation of new processes and procedures.
- Coordinate client level pojects including addition of features, client mergers and acquisitions, regulatory changes, etc.
- Meet department standards and metrics
- Bachelor's Degree or equivalent in education and work experience.
- 3-5 years of direct client servicing experience required.
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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