14 hours

Application Design Specialist - Customer Success

Herman Miller
Zeeland, MI
  • Job Code

Application Design Specialist - Customer Success-18831

Position Description:

You can make a salary. Or you can make a difference. Or you can work as an Application Design Specialist - Customer Success at Herman Miller and make both.

About this Opportunity
As an Application Design Specialist - Customer Success, you'll be responsible for creating holistic product solutions for global workplace needs by influencing the direction of product and service development with insights from a planning and interior design and architecture point of view. You will inspire all audiences and planning channels with new ways of thinking by uniquely framing the problem/situation and showing the connection to new ideas.

What You'll Do
You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as you...
  • Develop differentiating design applications of Herman Miller solutions.
  • Drive optimal client value-add and value-engineered solutions.
  • Articulate applications within CAD Pack, Sketch-Up, and other tools as applicable to support various product application needs.
  • Assist in developing/reviewing specification information and applications guidance for targeted RFPs/projects.
  • Coach/apply creative problem-solving skills in a team setting to differentiate with Herman Miller solutions.
  • Conduct need assessments with the Sales Team to understand the client and/or design firm objectives.
  • Coordinate deliverables with other team resources, i.e., Visualization.
  • Field calls/requests from internal and external audiences for Applications guidance and support.
  • Perform competitor design/application research to drive optimal value-added solutions.
  • Collaborate with internal and external business partners from the Government and Dealer Distribution areas to provide design applications and solutions.
  • Monitor and maintain an active understanding of current industry trends and emerging technologies that enhance business partner solutions and practices.
  • Perform additional responsibilities as requested to achieve business objectives.

Sound Like You?
You might be just who we're looking for if you have...
  • A Bachelor's degree in Interior/Architectural/Facility Design or another relevant academic discipline from an accredited program.
  • Four or more years of industry experience with a furniture manufacturer or dealer.
  • A NCIDQ (National Council for Interior Design Qualification) (preferred).
  • Previous experience with CAP 20/20 (preferred).
  • Proficiency with AutoCAD and furniture specification software. Experience with Sketch-Up is preferred.
  • A demonstrated ability to effectively use the office automation, communication, software, and tools currently used in the Herman Miller office environment.
  • Prior experience with project management (preferred).
  • Strong organizational and problem-solving skills.
  • The ability to manage multiple projects simultaneously and successfully coordinate the efforts of internal and external resources.
  • A basic understanding of the sales process.
  • The ability to work and collaborate with others to develop enriched solutions.
  • The ability to perform all essential job functions of the position with or without accommodations.

Who We Are
At Herman Miller, our unique culture represents the collective attitudes, ideas, and experiences of the people who work here. We focus on protecting the environment, impacting our communities, exceeding the expectations of our customers through high quality products, and championing diversity in all areas of the business, and together we are on a journey toward a better world. We support the well-being of our employees in and outside of work by providing a variety of opportunities including award-winning work-life integration resources, development programs, complex health and wellness offerings, and much more.

Herman Miller is a globally recognized provider of furnishings and related technologies and services. Headquartered in West Michigan, we have relied on innovative design for over 100 years to solve problems for people wherever they work, live, learn, and heal.

Herman Miller is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

Schedule: Full-time
Employee Status: Regular
Travel: No
Shift: First
Primary Location United States-Michigan-Zeeland


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Application Design Specialist - Customer Success

Herman Miller
Zeeland, MI

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Zeeland, MI

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