1+ months

Associate Accounts Receivable Representative - 185129

El Paso, TX 79901
  • Job Code
\u003Cp\u003E\u003Cstrong\u003EUnlock Your Career Potential: Customer Service at ADP.\u003C/strong\u003E It\u0027s all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they\u0027d recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today\u0027s increasingly competitive global marketplace. \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EADP is hiring an Associate Accounts Receivable Representative I.\u003C/strong\u003E In this position, you\u0027ll join a team of rock star professionals who are responsible for utilizing basic financial, business and industry knowledge. You will ensure every customer interaction is a best-in-class experience. You\u0027ll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products. \u003Cbr /\u003E\u003Cbr /\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values: \u003Cstrong\u003EInsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.\u003C/strong\u003E \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EHandle warm transfer of client from service associates to assist in resolving client billing request or issues\u003C/li\u003E \u003Cli\u003EMake outbound calls to clients to bring request or billing issues to resolution\u003C/li\u003E \u003Cli\u003EMeet or exceed phone metrics and SLAs\u003C/li\u003E \u003Cli\u003EPerform assigned Invoice to Cash tasks and work cases accurately and within stipulated timelines by partnering with business units and/or working with the client to understand and resolve routine requests\u003C/li\u003E \u003Cli\u003EAnalyze and research client requests that are more complex under the direction of a tenured associate\u003C/li\u003E \u003Cli\u003EProvide World Class Service with each interaction to ensure client satisfaction and retention.\u003C/li\u003E \u003Cli\u003EContinuous support and timely response to Clients, Shared Services Teams, Service, Sales, and Implementation for resolution of simple inquiries and escalations.\u003C/li\u003E \u003Cli\u003EResolve simple AR disputes\u003C/li\u003E \u003Cli\u003EParticipate in organizational initiatives including BPI and continuous improvement.\u003C/li\u003E \u003Cli\u003EAbility to prepare formatted data files and correspondences for distribution to clients\u003C/li\u003E \u003Cli\u003EWorks with banks to resolve client payment issues\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBachelor\u0027s in Business or Accounting or client service or equivalent in education and experience.\u003C/li\u003E \u003Cli\u003EStrong verbal, listening and written communication skills\u003C/li\u003E \u003Cli\u003EProficiency in using a PC and Microsoft applications\u003C/li\u003E \u003Cli\u003EAbility to work independently\u003C/li\u003E \u003Cli\u003EAbility to stay calm in stressful situations\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003CP\u003E\u003Cdiv\u003E\u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003EExperience in any of the following is preferred:\u003C/div\u003E \u003Cdiv\u003E \u003Cul\u003E \u003Cli\u003EMedical Billing and Coding experience\u003C/li\u003E \u003Cli\u003EAccounts Receivable experience\u003C/li\u003E \u003Cli\u003EBanking experience\u0026nbsp;\u003C/li\u003E \u003Cli\u003EMS Excel expertise\u0026nbsp;\u003C/li\u003E \u003Cli\u003EKnowledge of financial acumen\u0026nbsp;\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-28 Expires: 2019-12-12

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Associate Accounts Receivable Representative - 185129

El Paso, TX 79901

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