1+ months

Benefit Solution Specialist: Comprehensive Services - 184864

Salt Lake City, UT 84111
  • Job Code
\u003Cp\u003EADP is hiring a \u003Cstrong\u003EBenefit Solutions Specialist - I.\u003C/strong\u003E At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values: \u003Cstrong\u003EInsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EPOSITION SUMMARY:\u003C/strong\u003E\u003Cbr /\u003EEnsures platform configuration and readiness to support a client through their annual enrollment processes. This includes all project activities involved in coordinating ADP resources as necessary and ensuring that all necessary ADP-specific tasks are accomplished on time and as required. The Specialist is responsible for all \u0026quot;hands-on\u0026quot; configuration and related activities for both benefits administration and annual enrollment:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EPrimary point of contact for Comprehensive Benefits clients\u003C/li\u003E \u003Cli\u003ESetup and management of benefit plans and annual enrollment\u003C/li\u003E \u003Cli\u003EWFN Benefits technology support\u003C/li\u003E \u003Cli\u003ESpecial benefits projects for clients\u003C/li\u003E \u003Cli\u003EProactive client contact\u003C/li\u003E \u003Cli\u003EConsultative benefits support and best practices\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EServes as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.\u003C/li\u003E \u003Cli\u003ESupports / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections during the client\u0027s annual enrollment period.\u003C/li\u003E \u003Cli\u003ECoordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.\u003C/li\u003E \u003Cli\u003ESupports configuration and maintenance of WFN and other ADP products as it relates to Benefits.\u003C/li\u003E \u003Cli\u003ESecures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account mangers, client leadership, etc.) to support the configuration of the WFN/HRB application and associated integration/connections resulting in a successful annual enrollment event.\u003C/li\u003E \u003Cli\u003EManages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables. Provides WFN Benefits expertise.\u003C/li\u003E \u003Cli\u003EManages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates. Works in conjunction with various team members to resolves errors, issues timely and accurately. Escalates failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate.\u003C/li\u003E \u003Cli\u003EResearches and resolves issues identified through routine audits. Research and resolve complex employee benefit problems and questions. Coordinates with other Comprehensive Services associates.\u003C/li\u003E \u003Cli\u003EWorks with benefit providers to support client benefits administration, resolve eligiblity, vendor invoicing and claims issues.\u003C/li\u003E \u003Cli\u003ECoordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing\u003C/li\u003E \u003Cli\u003EProvides service support related to the administration of health \u0026 welfare benefit programs to the client and internal business partners \u0026 service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, WFN product and/or other client problems.\u003C/li\u003E \u003Cli\u003ECoordinates communication with appropriate comprehensive benefits, internal business partners or third party resources to expedite responses to critical process, operating, client or participant situations. Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality.\u003C/li\u003E \u003Cli\u003EContinually upgrades knowledge and skill base relating to health \u0026 welfare benefit programs including compliance, standard operating procedures, administrative practices and process, WFN product and other products as applicable to increase proficiency in a support capacity. May champion and/or assist in assessing regulatory changes and process impact, process improvement, WFN product or other service application rollouts, and service training. Acts as a Liaison between the service center, relationship manager, and the client to explain benefits related processes.\u003C/li\u003E \u003Cli\u003EProactively works to identify problems and offer solutions to improve the internal operation and administration of the plans. Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors\u003C/li\u003E \u003Cli\u003EProvides consultive benefits support and best practices to assigned client book of business.\u003C/li\u003E \u003Cli\u003EManages the workflow (both manual and electronic) to ensure that benefits transactions are accurately processed by both ADP and non-ADP service providers such as Section 125/FSA, COBRA, 401(k), etc.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E2 Years of experience in Client Support or Benefit Adminisration functions.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EBachelor\u0027s Degree in a Business related field or equivalent education and experience required.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003CP\u003E\u003Cp\u003EPreference will be given to candidates who have the following:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ESHRM, FPC, GBA, CEBS, and/or CHRS (ACA) preferred\u003C/li\u003E \u003Cli\u003EPayroll, Accounting, HRIS \u0026 project coordination experience a plus.\u003C/li\u003E \u003Cli\u003EBasic knowledge of ADP\u0027s WFN (or other enterprise PR \u0026 H\u0026W) products and a proven proficiency of navigating the ADP organization (or other) to resolve client requests required preferred.\u003C/li\u003E \u003Cli\u003EEffective verbal and written communication skills necessary as well as interpersonal and conflict management skills. Must demonstrate an ability to work effectively in \u0026quot;reactive\u0026quot; situations.\u003C/li\u003E \u003Cli\u003EKnowledge of Microsoft Office with a strong working knowledge of Excel\u003C/li\u003E \u003Cli\u003EExcellent interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills necessary.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E#LISERVICE\u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-31 Expires: 2019-12-12

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Benefit Solution Specialist: Comprehensive Services - 184864

Salt Lake City, UT 84111

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