8 days old

Business Transformation Consultant - 6007028309122019

Prague, OK 74864
  • Job Code
    6007028309122019

Business Transformation Consultant

Position Summary

The primary focus of this role is to perform Business Transformation Consultant for Client & ADP processes along with providing leadership on best practice sharing and consultation to Multi-National Clients. This position provides expert level business process review, problem identification, solution development to drive process optimization and client satisfaction. In addition, this position provides guidance to internal teams based on lessons learned from client engagements driving continuous improvement across the organization. The Service excellence consultant position requires strong communication, client management, project management skills and capability of working with multiple stakeholders across the business. Ability to travel up to 50%, some international travel as required.

 

Essential Responsibilities

  • Facilitates client business improvement by identifying clients / ADP pain points and to analyze the end to end processes using Lean Six Sigma techniques and the BPM methodology
  • Provides professional, expert consulting services in the areas of product/service, multi-service interdependencies, business process re-engineering
  • Utilize NPS and Voice of the Customer (VOC) and Voice of the Employee (VOE) observations as the compass for directing improvement efforts
  • Collaborate with all key stakeholders to support the resolution of the client pain points
  • Influence and guide Clients to ADP best practices and solutions
  • Build relationship of trust and credibility with clients
  • Speaks the language as an HCM practitioner
  • Identify areas of opportunity for product, tools and service improvements
  • Ability to be able to identify opportunities and be able to influence the client
  • Use available tools to analyze client payroll data to provide insights to clients around possible business or process issues
  • Develops and maintains site to track project details and open items status

 

Critical Skills

  • Knowledge about GV, E-time products and services
  • Strong client service expertise. Applies critical thinking and problem-solving skills to research, troubleshoot and correct client system / process issues
  • Ability to be able to collaborate across multiple business units
  • Excellent oral, written communication and facilitation skills
  • Project management and problem resolution skills. Ability to handle multiple changing priorities while maintaining order and progress.
  • Ability to work independently with limited supervision
  • Analytical skills
  • Results Oriented

 

Education and Certification Requirement

  • Bachelor's Degree or Equivalent in Education & Experience
  • Lean & BPI methodology know-how is a must

 

Experience

  • ADP Business Process and organization knowledge
  • Successfully managed Improvement projects utilizing BPI and Project management methodology (preferred)
  • Demonstrated 2-3 years of consultative experience (preferred)
  • Client management experience

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Categories

Posted: 2019-10-07 Expires: 2019-11-06

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Business Transformation Consultant - 6007028309122019

ADP
Prague, OK 74864

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