17 days old

Client Support Specialist II - 184992

El Paso, TX 79901
  • Job Code
    184992
\u003Cdiv\u003E\u003Cstrong\u003E\u003Cstrong\u003EADP is hiring a \u003C/strong\u003EClient Support Specialist II. \u003C/strong\u003EIn this position you will join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You\u0027ll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EUnlock Your Career Potential: Customer Service at ADP.\u003C/strong\u003E It\u0027s all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they\u0027d recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today\u0027s increasingly competitive global marketplace. \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAt ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003Cbr /\u003E\u003Cbr /\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values\u003Cstrong\u003E: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E \u003Cul\u003E \u003Cli\u003EServe as subject matter expert in handling routine client requests for ADP clients.\u003C/li\u003E \u003Cli\u003EResolve routine customer concerns with pre-defined solutions.\u003C/li\u003E \u003Cli\u003EMay provide consultation to other less-experienced specialists on the team.\u003C/li\u003E \u003Cli\u003EMay answer non-technical questions regarding ADP products and some questions that cannot be handled by Specialists I or II.\u003C/li\u003E \u003Cli\u003ENavigate ADP systems in order to respond to issues.\u003C/li\u003E \u003C/ul\u003E \u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EHigh School diploma\u003C/li\u003E \u003Cli\u003EAt least 2 years of previous experience\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003CP\u003E\u003Cdiv\u003E\u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E Preference will be given to candidates who have the following:\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EBachelor\u0027s Degree or its equivalent in education and experience\u003C/li\u003E \u003Cli\u003EStrong client relationship and interpersonal skills\u003C/li\u003E \u003Cli\u003EAbility to troubleshoot and resolve customer complaints using pre-defined solutions\u003C/li\u003E \u003Cli\u003EDemonstrated ability to learn and apply basic concepts in new situations\u003C/li\u003E \u003Cli\u003EOrganizational skills including the ability to multi-task, set priorities, and follow up in a timely manner\u003C/li\u003E \u003Cli\u003EAbility to collaborate and work in a team environment as well as work independently and make sound decisions\u003C/li\u003E \u003Cli\u003EPreference will be given to candidates who have the following: Professional certification (PHR, CPP, etc.)\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-10-31 Expires: 2019-12-12

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Client Support Specialist II - 184992

ADP
El Paso, TX 79901

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