21 days old

Compliance Solutions TCOE Client Support Specialist - 182268

Manila, CO 80102
  • Job Code
    182268

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Service at ADP. It's what makes a difference to our clients -- over half a million worldwide and counting. With us, you can combine analytical and relationship management skills with the ability to simplify complex information -- to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert service and consulting that makes our workforce solutions stand out in an increasingly competitive global marketplace.

  • Escalation Support/Back-up support to team
  • Serve as a consultant in servicing ADPs products/technologies.
  • Use breadth of expertise to service ADPs clients.
  • Solve client problems; take a broad perspective to identify solutions.
  • Work with direction to resolve issues and provide solutions, with-in guidance. Creative solutions must be reviewed by Manager/Director.
  • Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.
  • Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience

 REQUIREMENTS

  • At least 2 years in a customer service environment, with proven ability to produce positive results. A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
  • At least 2 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  • Strong client relationship skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Ability to demonstrate learning agility and critical thinking skills. Including sophisticated Human Capital (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
  • The ability to learn and apply basic concepts in new situations
  • Initiative: the ability to seek out answers, solutions, and positive outcomes for both the client and ADP
  • Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
  • Proficiency in the latest web technologies and working knowledge of various operating systems
  • A history of successful performance in one of the following operational, implementation or service positions: Service/Implementation Support Coordinator, Service/Implementation Specialist roles, Tax Service Coordinator, Account Executive (note to Cheryle, Jon and Jessica -- it was recommended to make this less "ADPese" -- to me these seem like common terms externally as well -- thoughts?
  • The ability to collaborate and work in a team environment as well as work independently and make sound decisions
  • Good knowledge of industry tools
  • Excellent analytical skills and time management skills
  • Excellent Communication skills both verbal and written
  • Bachelor's Degree is required or equivalent in education and experience

COMPETENCIES

  • Results Accountability
  • Impactful Communication
  • Relationship Building
  • Client Focus

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Categories

Posted: 2019-08-26 Expires: 2019-10-16

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Compliance Solutions TCOE Client Support Specialist - 182268

ADP
Manila, CO 80102

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