23 days old

Customer Success Manager

Bombora
Reno, Nevada Work Remotely
  • Job Type
    Employee
  • Job Status
    Full Time

Customer Success Manager

Bombora is looking for an exceptional, customer-obsessed account management professional who wants to help our customers do amazing things and extract tremendous ROI from the Bombora Data products.

This role will be based near one of our office locations and will encompass responsibilities across the customer lifecycle of our clients. It requires a process-driven self-starter, who has exceptional attention to detail and is able to take responsibility and manage projects from end-to-end.

This role will report to the Senior Director of Customer Operations & Success and will work  side-by-side with the broader Bombora organization including our customer operations, sales, partnership and product teams.

The ideal candidate is someone who thrives amidst the challenges of a fast-paced, startup environment and possesses a natural bent towards innovation, relationship management (both on an internal company level and external client level) and obsessive service to our customers. They will be comfortable having strategic B2B marketing and sales conversations with our customers and acting as a trusted advisor in their expanded use of the Bombora data products.

You will: 

  • Ideating, driving adoption for and documenting the use of Bombora’s data products at customer accounts.
  • Using scale-able process around customer outreach, customer user groups, product announcements, etc.
  • For small medium accounts, executing business reviews to update key stakeholders on data use across teams and platforms 
  • Manage all retention with sales team
  • Identify and manage upsell/cross-sell opportunities
  • Working closely with Partnerships team to bring demand from Bombora customers into partner ecosystem when it aligns with customer needs for data activation.
  • Work with Bombora’s Audience Solutions team to help your clients leverage Bombora’s industry leading cookie pools to build custom audiences/segments for targeted programmatic and digital advertising use cases
  • Educate and evangelize the power of Bombora intent data across the B2B sales and marketing landscape within our client base even outside of the buying center
  • Bring field insights back to your colleagues and functional leadership to help power Bombora’s continually evolving products and processes.
  • Proactive customer outreach and consistent and clear communication across entirety of client contracts

Requirements


 

Desired Skills & Experience

  • A minimum of three to five years of experience in a role rooted in B2B Sales and Marketing
  • In-depth knowledge of the B2B Sales and Marketing landscape as it relates to technologies, tactics, services, strategies, etc.
  • Strong organizational and process orientation skills is a must
  • You possess a high degree of self-confidence and solid interpersonal skills
  • You are service oriented, curious, smart, articulate and want to continuously learn
  • You are a collaborative extremely proactive self–starter with the ability to influence and manage cross-functional areas and projects 
  • Exceptional communication skills with an ability to communicate business and technical concepts to stakeholders at all levels of the organization 
  • A team player that thrives on helping those around them succeed, internally and externally.

 

At Bombora, we embrace diversity because it breeds innovation. Bombora is an equal opportunity employer and participates in E-Verify. Employment offers are contingent upon completion of successful background checks.

Categories

Industry

  • Advertising / Marketing
Posted: 2020-11-11 Expires: 2020-12-11

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Customer Success Manager

Bombora
Reno, Nevada

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