24 days old

Director, API and Integration Support

ADP

Alpharetta, GA 30009

Apply Now

This job is brought to you by: CareerCast.com

ADP is searching for a leader to lead a global team of technical support specialists. You are expected to build a support organization that delivers a world-class developer experience. You will work with internal and external consumers of ADP APIs and provide timely and reliable technical support. You will work with internal and external stakeholders to define SLAs, priorities, escalate and communicate customer impacting issues and report on and track trouble tickets and drive continuous improvements and operational excellence.

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.

Things You'll Do:

Lead a global team of technical support specialists
Provide front-line technical/API/integration support to internal and external developers
Build scalable support function (tools and processes) to service the growing developer community
Manage trouble tickets, escalation paths, and internal and external SLAs
Build a knowledge base and enable the developers to self-service
Set goals, measure and improve response times to resolution and increase developer satisfaction
Work with product teams to improve technical documentation and knowledge base
Foster the developer community and build trust

Qualifications:

Bachelor's degree or higher in computer science, engineering, or related field; MBA preferred
5+ years of experience managing technical support team focusing on developer experience
10+ years of overall technical experience (prior developer experience a big plus)
Hands-on understanding of RESTful APIs and integration technologies
Experience setting up the global technical support structure and SLAs
Experience hiring, building, and leading global teams

#LI-AF1
#LITECH

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ADP

Job SeekersCreate a Resume

Get discovered by employers. Create your
job seeker profile and resume today!

Latest Jobs

About Our Partners

Mashable is a leading source for news, information & resources for the Connected Generation. Mashable reports on the importance of digital innovation and how it empowers and inspires people around the world. Mashable's 25 million monthly unique visitors and 11 million social media followers have become one of the most engaged online news communities.

OUR VISION: Imagine A World Where Every Sales Force Is ABOVE quota. SalesGenomix has been called the eHarmony of sales recruiting. We connect pre-assessed sales professionals to jobs that match their unique sales DNA. As a sales recruiter this means, no time wasted with unqualified applicants, no more unforced hiring errors. More qualified candidates, less turnover, more sales. Spend your time talking to talented candidates.

Influential industry leaders and key decision-makers across many fields track Deadline many times a day and its postings regularly receive more reader comments than all of the entertainment industry news sites combined.

Recognized and respected throughout the world of show business, Variety is the premier source of entertainment news. Since 1905, the most influential leaders in the industry have turned to Variety for timely, credible and straightforward news and analysis — information vital to their professions.

Politico, known originally as The Politico, is an American political journalism company based in Arlington County, Virginia, that covers politics and policy in the United States and internationally. It distributes content through its website, television, printed newspapers, radio, and podcasts. Powerjobs serves employers and job seekers in the professional areas of Government, Military, Defense, Finance, Legal, Engineering, Technology, Non-Profit, Healthcare, Legislation, Policy, Administration and more.