1+ months

Director, Program Manager & Client Engagement

Parsippany, NJ 07054
The Director, Program Management will be accountable for the management of client relationships for the clients of our Next-Gen HCM. They will manage a global team of "Client Engagement Managers", manage the delivery of projects/programs including; development of comprehensive delivery plans, solution design facilitation in alignment with business goals, and project execution to scope/timeline/quality standards, with cross-functional stakeholders, obsession, ownership, a bias for action, and delivering results.


  • Establish appropriate governance, ensuring key stakeholders are identified and appropriately engaged, and clear decision-making process in place.
  • Lead the initiation and shaping phase of the program working closely with client engagement managers, and partners from implementation and product management.
  • Build the program management team, identifying suitable engagement managers are assigned to both local and global clients.
  • Establish controls within workstreams to ensure accurate status reporting, pro-active risk management, and production of robust workstream plans.
  • Build and maintain appropriately detailed program plans throughout the life-cycle of the delivery.
  • Define and manage future phases post GO Live.
  • Regular reporting of status, key milestones, and risks & issues. Documentation of critical decisions.
  • Provide support and guidance to program team members, acting as the first point of escalation and providing assistance and guidance throughout the client engagement lifecycle.


  • Bachelor's degree or equivalent, background in technology or Human Resources a significant plus; and program management qualification.
  • 10- 12 years' experience in a program management role, including 3+ years managing complex, multi-work stream programs required.
  • Good working understanding of HCM technology systems required
  • Broad knowledge of program and project management methodologies and techniques.
  • Demonstrable experience delivering technology change within the HCM sector. Good understanding of the HCM landscape, and technology's influence in this required.
  • Strong leadership skills required, with the proven ability to manage team members across disparate global teams.
  • Strong political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance.
  • Previous experience working with consulting engagements in the HCM industry preferred.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2020-09-12 Expires: 2020-11-19

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Director, Program Manager & Client Engagement

Parsippany, NJ 07054

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