18 days old

Director of Operations

St. Louis, MO

HOK is a global design, architecture, engineering and planning firm. With offices around the globe, we create a better world through the design of buildings and spaces that respond to the needs people and the environment. Our designers are rooted in technical excellence, driven by imagination and focused on delivering solutions that inspire clients and communities.


The St. Louis Post-Dispatch named HOKs St. Louis office one of the areas Top Workplaces for 2018.


We are currently seeking a Director of Operations to join our team in St. Louis, Missouri.  The Director of Operations is responsible for the management of daily operations including office-wide project budgeting, monitoring, analysis and measurement for peak performance.




  • Provide strategic vision, as well as day-to-day administration of the RBU.
  • Responsible for development and successful execution of practice goals, business plan and profitability; aligns efforts with regional business unit plans and goals.
  • Supports the RBUs project management efforts and promotes technical expertise.
  • Utilizes and encourages best uses of design technology for presentation and production purposes; champions BIM and Revit technologies.
  • Implements and utilizes HOK standards for all projects and processes.
  • Assists in preparing fee and project work plans; reviews both prime and consultant agreements.
  • Works closely with project managers with respect to budget and schedule constraints.
  • Works with project managers to submit monthly fee projections through detailed work plans.
  • Maintains an appropriate billable and non-billable percentage of personal and departmental time.
  • Oversees invoicing and collections; monitors delinquent accounts receivables.
  • Reviews project budgeting; monthly earnings.
  • Facilitates periodic project reviews.
  • Manages project staffing needs and assignments;
  • Monitors project profitability.
  • Acts as an expert resource in project, client, consultant, and contractor project issues.
  • Participates in local or state professional associations, maintains active membership, and attends conferences valued by clients as appropriate.
  • Takes personal responsibility for fostering a green workplace through sustainable work practices.
  • Fosters a culture of external and internal client service.



  • Implements and utilizes HOK Best Practices for all projects and processes.
  • Schedules meetings with Project Managers.
  • Responsible for ensuring that Technical Principal has up to date information to schedule and manage Q&A reviews.
  • Works closely with Design Principal to ensure design intent is carried throughout project. May assume duties of the Design Director in business units when this position is vacant.


Business Development

  • Assists in development and successful execution of annual business plan.
  • Participates in selected marketing and business development opportunities.
  • Identifies new business opportunities while developing current client relationships. Listen for and seek out new projects which may exist or are being formulated.
  • Develops and maintains positive relationships with consultants, contractors and jurisdictional/approval agencies to increase market and community stature resulting in increased potential business opportunities.
  • Assists in development of fee proposals for proposal preparation.


Staff Development

  • Acts as mentor by coaching and motivating teams and individuals; fostering an environment of mutual respect and trust among members of the group as it grows and develops.
  • Ensures staff evaluation; responsible for performance development.
  • Supports diversity, HOKU programs and develops continuing education opportunities (e.g. site visits, lectures, road trips) to expose design staff to influences which will stimulate design creativity and innovation.
  • Participates in interviews and recruiting of professional staff.
Required Skills
  • Ability to manage business operations with a collaborative leadership style which puts value on relationships, both internal and external.
  • Thorough knowledge of the technical process of large-scale projects.
  • Ability to think strategically, implements change, enforces policy and resolve conflict.
  • Thorough understanding of project work plans, schedules, staffing, budgets.
  • Proven ability to prioritize oneself and the work of others in order to meet deadlines and provide high quality service to clients.
  • Proven ability to create and maintain strong working relationships with external clients.
  • Proven ability to masterfully present, effectively sell and negotiate the services of HOK.
  • Ability to communicate effectively, both verbally and in writing.
  • Thorough knowledge of sustainability, integrated design and LEED guidelines.
  • Thorough knowledge of buildingSMART, Building Information Modeling (BIM) and Integrated Project Delivery (IPD).
  • Proficiency in the basic technical skills of architecture including the following computer skills:
    • Proficiency in Deltek Vision highly preferred.
    • Proficiency in MS Office, including Word, Excel and Outlook.
    • Proficiency in Newforma preferred.
Required Experience
  • Bachelors degree in architecture or engineering or equivalent in education or experience required. Masters degree preferred.
  • 15 years of experience with an architectural firm or division, with at least 5 years in a similar type managerial position.
  • Licensed Architect or Engineer with current registration in your region required, if licensure is offered in your region.
  • NCARB registration preferred if registered Architect.
  • LEED accreditation or Green Associate preferred.


HOK is a drug-free workplace.  HOK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law. 


Job Location
St Louis, Missouri, United States
Position Type


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St. Louis, MO

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