1+ months

Director of Technical Operations - Global Infrastructure

Elk Grove Village, IL 60007

ADP is hiring a Director of Technical Operations


The world of technology is changing at a rapid pace with increased complexity and demand.  ADP continues to innovate in this area to meet growing business demands that are requiring highly scalable, highly performing, and resilient designs. To enable ADP to compete in the marketplace, these solutions need to be provisioned very quickly, driven by self-service portals, self-healing, and resilient to withstand failures. ADP does this by leveraging software defined infrastructure, Infrastructure as a Service, integrating with ADP’s multi-cloud framework.


The Director of Technical Operations will manage a team responsible for incident management and servicing for the global IT Infrastructure at ADP. The SWAT team is an onsite 24/7/365 central point of contact, communication, and incident support for the technology and global infrastructure at ADP.

In this role, you will set the strategy and objectives for global incident management that supports our infrastructure and critical services. As a leader in the ADP GETS (Global Enterprise Technology) group, this position is responsible for managing and improving uptime, MTTR, resiliency, monitoring, visibility, and response time to exceptions for ADP's talent management, payroll, tax, time, and retirement services environments.

  • This position will drive the definition and execution of incident management strategies that provide ADP with secure, reliable, flexible, and cost-effective solutions.
  • This position will work closely with internal stakeholders, engineering teams, and external service providers to ensure that incident impact is prevented and minimized and that the monitoring and alerting services engineered and provided are aligned with ADP's business objectives.
  • The position requires the ability to balance multiple stakeholders needs while maintaining an enterprise-wide view and an eye to where technology is going.
  • As a Director, you will require an in-depth understanding of all facets of enterprise IT infrastructure and how they play together in the real-world including network, F5, server, OS, database, container services, security, and storage.
  • The role is a part of a high performing team in a fast-paced organization, requiring customer and business focus with demonstrated skills tied to leadership, people, communication, analytics, adaptability, and technology.


A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos


Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

To succeed in this role:

  • You have 7+ year’s experience managing a global team working across functional lines (operations, service, implementation, etc.) and leading multimillion-dollar initiatives from inception to implementation
  • Prior experience working in Networking
  • Experience working with cloud
  • Experience working in automation
  • Exceptional leadership skills across all IT functions with the ability to inspire teamwork internally and between organizations
  • Demonstrated ability to perform under pressure in a high volume, complex environment
  • Experience organizing and mobilizing interdepartmental work groups
  • Strong analytical skills and cross functional knowledge across multiple IT platforms and disciplines
  • Strong verbal and written interpersonal communication and negotiation skills
  • Creative thinker that leverages unconventional and innovative ideas to solve problems
  • Experience creating, implementing, monitoring, and measuring processes that drive departmental and/or associate efficiency and improvement
  • Strong ability in dealing with all levels of management
  • Demonstrated ability to communicate complex IT related concepts to a wide range of technical and non-technical staff
  • Demonstrated projects requiring Business Process Improvements (BPI) and Change Management
  • Knowledge of existing technology landscape plus new and emerging technologies


 You'll love working here because:

  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
  • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
  • Continuously learn through ongoing training, development, and mentorship opportunities.
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.


What are you waiting for?

Apply now! Jobs.adp.com





Explore our COVID-19 page https://tech.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.



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Posted: 2022-02-15 Expires: 2022-06-22

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Director of Technical Operations - Global Infrastructure

Elk Grove Village, IL 60007

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