1+ months

Director of Technology & Service Delivery

San Dimas, CA 91773

ADP is hiring a Director of Technology & Service Delivery


Responsible for the identification, development and execution of Technology related strategies, initiatives and support that are aligned to the achievement of Compliance Solutions (CoSo) strategic goals for growing the business, lowering cost of service and improving the business operations and client experience.

Would you like to represent the needs of CoSo clients and associates at the Corporate ADP level and is the key liaison with CoSo field, Division and Corporate executives regarding technology and business continuity matters.

Ready to #MakeYourMark? Apply now!

To learn more about Total Source at ADP, watch here: https://bit.ly/3Gq0Ga0  http://adp.careers/DEI_Videos

What you’ll do:

  • Collaboration opportunities with other business units
  • Prepare and present reports on team performance
  • Has appropriate-level finance approval responsibility


  • Experience: Extensive experience in a high volume technology, support or a professional services management capacity, with in-depth knowledge of delivering a high-quality experience.
  • Knowledge of the call center industry and technologies preferred.
    Demonstrated knowledge of service technologies 
  • Proven skills in organizational direction, organizational time management, goal setting, leadership and motivation, negotiation, interpersonal relations, verbal/written communications and human resource management.
  • Must have keen ability to collaborate effectively with all cross-functional entities within CoSO and other BU's.
  • Ability to travel as expected

ADP Skill/Competency Requirements:

  • Innovation
  • Service Orientation/Client Focus
  • Communication
  • Leadership
  • Talent Development
  • Relationship Building
  • Professional/Technical Expertise
  • Resilience
  • Results Orientation
  • Education: BA/BS in a technology or business-related specialty, or the equivalent in education and experience, required
  • Advanced degree preferred
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.


  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
  • Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
  • Continuously learn through ongoing training, development, and mentorship opportunities.
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. 
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.


What are you waiting for?  Apply today!





  • Advanced degree preferred
  •  Knowledge of the call center industry and technologies preferred
    Demonstrated knowledge of service technologies



Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Compensation range for this role for U.S. Colorado Residents
Minimum: $103,900
Maximum: $148,105
Compensation Type: Salary



  • Other
Posted: 2022-04-05 Expires: 2022-06-18

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Director of Technology & Service Delivery

San Dimas, CA 91773

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