1+ months

EeT Associate Service Consultant - 6005496407022019

Prague, OK 74864
  • Job Code
\u003Cdiv\u003E\u003Cstrong\u003EeTIME Service Center Representative \u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E \u003Cp\u003EThanks for clicking! Let us tell you a little more...\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EAre you a customer service superhero who can leap tall client questions in a single bound and use your laser vision to focus in on key priorities? \u003Cem\u003E(FYI - We only wear capes on Fridays.)\u003C/em\u003E\u003C/li\u003E \u003Cli\u003EAre you all about the follow up and follow through that helps you and your clients achieve serious results? \u003Cem\u003E#winning\u003C/em\u003E\u003C/li\u003E \u003Cli\u003EMost importantly, do you love people and thrive in a fast-paced, collaborative environment? \u003Cem\u003E(Oh yes, we used the \u0026quot;L\u0026quot; word and it\u0027s that serious.)\u003C/em\u003E\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E \u003Cp\u003EWell, then you might be just the right person we\u0027re looking for.\u003C/p\u003E \u003Cp\u003EFirst things first: We believe people make great companies, not the other way around. Our people make all the difference in our mission to deliver innovative HR products and services that help employees stay productive and manage their life on their terms.\u003C/p\u003E \u003Cp\u003EIn this role, it\u0027s all about enabling our customers to be more effective employers. Our customer service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. \u003Cem\u003E(P.S. Did you know that the majority of our customers are not only satisfied, but they\u0027d recommend ADP to someone else?)\u003C/em\u003E \u003Cstrong\u003EIt gets better:\u003C/strong\u003E You\u0027ll be the one providing the on-the-spot support that makes our integrated solutions stand out in today\u0027s increasingly competitive global marketplace. \u003Cem\u003E#rockstar\u003C/em\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EWhat you\u0027ll do:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EServe as primary support liaison between company and client.\u003C/li\u003E \u003Cli\u003EInterpret client needs through discovery and analysis.\u003C/li\u003E \u003Cli\u003EMaintains all client data current and updated in the applicable CRM systems or databases\u003C/li\u003E \u003Cli\u003EDevelop product expertise with Enterprise eTIME and business domain expertise with Time and Labor Management concepts and solutions.\u003C/li\u003E \u003Cli\u003EExecute on required process/procedure by using the available knowledge tools\u003C/li\u003E \u003Cli\u003EResolves client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of time and labor management.\u003C/li\u003E \u003Cli\u003EApply independent thinking and exercises discretion when brainstorming supportable solutions and contributing to and/or leading initiatives.\u003C/li\u003E \u003Cli\u003EParticipate in special projects and other regional initiatives as required by management.\u003C/li\u003E \u003Cli\u003EConvey client feedback to internal functional leaders to improve the client experience.\u003C/li\u003E \u003Cli\u003EUtilize product expertise to formulate solutions and implement to deliver desired results generating revenue through specialized services billing and coordinate project billing.\u003C/li\u003E \u003Cli\u003EDemonstrate proficiency in supporting and troubleshooting the Time and Labor Management Systems to the client\u0027s expectations and satisfaction. This includes but is not limited to data integration interfaces, data collection software and clocks.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EWhat you need to do the job:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EA sense of humor (Kidding...sort of) \u003Cem\u003E#sorrynotsorry\u003C/em\u003E\u003C/li\u003E \u003Cli\u003EBachelors degree OR\u003C/li\u003E \u003Cli\u003EBusiness to business client service interface experience with a human capital management functional area expertise and/or a product/feature expertise.\u003C/li\u003E \u003Cli\u003EKnowledge of trouble shooting technique to help resolve common clinet issues.\u003C/li\u003E \u003Cli\u003EAbility to communicate to all levels of asociates, including Sr. Management.\u003C/li\u003E \u003Cli\u003EExperience with KronosWorkforce Central or Time and Labour concepts desired.\u003C/li\u003E \u003Cli\u003ECoursework towards FPC, CPP and/or PHR certification preferred.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EJust some of the reasons why you\u0027ll love working here:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E\u003Cstrong\u003EYou can be your healthiest.\u003C/strong\u003E Best-in-class benefits that start on Day 1, because healthy associates are happy ones.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EYou can bring your passion and fun.\u003C/strong\u003E Corporate culture woven from highly diverse perspectives and insights.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EYou can balance work and personal time like a boss.\u003C/strong\u003E Resources and flexibility to more easily integrate your work and your life.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EYou can become a certified \u0026quot;smarty pants.\u0026quot;\u003C/strong\u003E Ongoing training and development opportunities for even the most insatiable learner.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EWe pay you to pay it forward.\u003C/strong\u003E Company paid time off for volunteering for causes you care about.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EIf you\u0027ve made it down this far, we have to ask:\u003Cem\u003E What are you waiting for? Apply now!\u003C/em\u003E\u003C/p\u003E \u003Cp\u003E\u003Cem\u003E\u0026nbsp;\u003C/em\u003E\u003C/p\u003E \u003C/div\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-09-30 Expires: 2019-12-12

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EeT Associate Service Consultant - 6005496407022019

Prague, OK 74864

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