29 days old

EeT Service Team Lead - 6006312602082019

Prague, OK 74864
  • Job Code

We are looking for a teamleader that will support the MNC Global eTIME Services Division in our Prague office. The teamleader assists Client Services management in ensuring the consistent delivery of optimal service and client satisfaction are met. It also supports on services delivery issues/ providing resolutions.


eTIME Teamleader responsibilities:

  • Manages and monitors the daily services provided by his/her assigned team.
  • Analyzes individual schedules, call metrics and project work to evaluate the best approach to providing proactive services within client contact performance goals.
  • Identifies training needs within the team and coordinates additional training as required to meet service standards and the effective use of tools and methodologies in the department.
  • Oversees the use of standard process workflows within his/her designated team.
  • Escalates critical client priorities and service issues through the various functional areas.


Your profile:

  • Bachelors Degree in Business Administration, Information Technology or Human Resources or equivalent in education and experience required.
  • At least three years of experience in Client Services or Implementation departments or equivalent in external project and/or analytical experience.
  • Demonstrated ability in project management, coupled with the ability to consult and advise clients of a higher complexity on product solutions.
  • Demonstrates ability to effectively oversee a variety of simultaneous initiatives within a team environment.
  • Must have the ability to effective communicate to both clients and internal personnel and work under pressure of time constraints and efficient use of tools and applications.


We offer:

  • Friendly international environment
  • Trainings and further career development
  • Payroll training
  • Competitive salary and an annual bonus
  • 5 weeks of vacation per a year
  • Pension plan
  • Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
  • Meal tickets
  • Free beverages
  • Engagement activities


We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-07-23 Expires: 2019-09-20

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EeT Service Team Lead - 6006312602082019

Prague, OK 74864

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