11 days old

Employment Tax Account Manager - 179863

Maitland, FL 32751
  • Job Code
    179863
  • Jobs Rated
    51st

Job Title : FAC Account Manager

Basic Function :

Responsible for ensuring satisfaction and providing World-Class service processing for an assigned client base of AutoTax National Accounts. Resolves issues relating to product features and functionality and client product knowledge. Assist clients with AutoTax and payroll related issues. Supports all AutoTax Product offerings & coordinates activity between AutoTax and payroll regions.

Essential Responsibilities :

  • Identify and monitor to completion all client requests and processing issues. Negotiate timeframes for deliverables and when appropriate, escalate issues to ensure timeframes are met. (25%) 
  • Contact clients proactively to ensure optimal product utilization, customer satisfaction and retention. Develop and implement quarter-end and year-end project plan for assigned clients. Prepare and conduct Account Review Calls annually or more frequently if needed. (20%) 
  • Respond to client inquiries via telephone and other media. Investigate, analyze and resolve client issues. Ensure client tax data is received accurately and timely. (25%) 
  • Serve as a liaison to client and various ADP San Dimas departments to ensure effective communication and achievement of objectives and results. (10%) 
  • Provide input on AutoTax functionality as it relates to the needs of the clients and service team in order to meet World-Class Service objectives. (5%) 
  • Provide technical expertise, guidance and training within the service team. (5%) 
  • Keep up-to-date and proficient in all San Dimas processes, procedures and system enhancements as well as new product rollouts and existing offerings. Provide input for documentation updates and enhancements to ensure accuracy and effectiveness. (5%) 
  • Keep up-to-date and proficient in common payroll processes and practices. Maintain CPP certification and provide direction to clients regarding payroll processing issues. Assist team members to obtain and maintain current CPP Certification. (5%)

Non-Essential Responsibilities: Performs other related duties as assigned

Reporting Relationships:

  • 1a. Supervisor: AutoTax Service Manager 
  • 1b.SupervisionReceived:DirectSupervision
  • 2. Supervisory Authority: None 
  • Special Accountability : N/A

Qualifications:

Education: High school diploma or equivalent work and educational experience, some college courses preferred. CPP preferred.

Experience: Two to Four years' client contact or equivalent payroll, accounting, or tax-filing service experience

Generic Skills: Ability to work under pressure while maintaining a professional demeanor. Excellent verbal and written communication skills. Strong presentation and interpersonal skills. Excellent organization, negotiation and leadership skills. Knowledge of PC applications for project management, word processing, spreadsheets and presentations.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Jobs Rated Reports for Accountant

Posted: 2019-08-06 Expires: 2019-09-05

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Employment Tax Account Manager - 179863

ADP
Maitland, FL 32751

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Accountant
51st2018 - Accountant
Overall Rating: 51/220
Median Salary: $69,350

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