1+ months

Expert Fonctionnel SIRH - GAP

Nanterre, Île-de-France 92000

We are looking for :

A GAP H / F Expert Engineer

In the Major Account customer service, you represent the heart of the Personnel Administration Management expertise as part of our PROCESSING service commitment.

Your mission is divided into six major issues:

Within the Expert GAP Major Account engineering group, you receive requests from our customers (Symphony) who have been the subject of a prior criticality qualification and a scoping analysis by the Service Engineers. You become the owners of the requests and in charge of their treatment when an intervention requires a work of analysis and parameterization in depth, justifying a time and an increased availability.

  • You are in direct contact with a client as soon as a case or a thematic action plan (screen creation, process absences, contract, ...) concerning you is entrusted to you, and for the duration defined of its resolution. Thus, the customer has your telephone contact and is likely to be in direct interaction with you during this resolution. You carry the delivery and the receipt of the treated item.
  • Your mission takes place within the Expert GAP Major Account engineering group. The requests are assigned to you as part of a shared Symphony queue and according to a collective capacity schedule. You contribute to a collective quantitative and qualitative management performance and contribute with your fellow experts to define the performance standard to expect, considering the requirements of internal and final customers and the nature of your business.
  • Your request processing activity in terms of detailed analysis, recommendation of solutions and parameterization relies on processing options that capitalize on the value proposition of the ADP DECIDIUM Web modeled offer and the desire to retain parameterization solutions as close as possible to the parameterization models recommended by ADP and the final functional requirements of the customer.
  • Your contribution within the Major Account service model is primarily focused on the management performance of our clients' GAP parameter request portfolio (both qualitatively and quantitatively) and the search for a management performance of this portfolio of requests, measurable and in continuous progression.
  • You also contribute to compliance with the Monthly Model release policy applicable to the Major Account customer park.
  • You are a key player in meeting our commitments in the processing of corrective and evolving client parameter requests, especially through your contribution to the implementation of the park's GAP portfolio management strategy. of customers. The quality and timeliness of the delivery of the GAP settings requested by our Major Account customers is based on the performance of the group of expertise you are involved in.

Required knowledge:

  • Knowledge of Payroll, GTA, GAP, BO Reporter models
  • Functional knowledge of the offer
  • Knowledge of GAP (HRV, Lsprh, ...)
  • Mastery of the Symphony tool in collective organization
  • Mastery of the tools of the Service Engineer (PPC, BIZ ...)

Skills required :

  • Know how to work in a team,
  • Cross-management of the ADP IS
  • Capacitate to integrate evolutions and their impacts
  • Know how to manage time and emergencies
  • To know how to communicate orally and in writing
  • Know how to analyze and reformulate a request

Required qualities :

  • Great sense of customer relationship
  • Great sense of organization and priority management
  • Ability to work in a team and collective management
  • Marked openness to functional transversality (Payroll, GTA, Web, BO)

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2020-10-21 Expires: 2020-12-19

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Expert Fonctionnel SIRH - GAP

Nanterre, Île-de-France 92000

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