24 days old

FRA - Project Manager DGE - 183157

Nanterre, Île-de-France 92000
  • Job Code

A pioneer in human capital management (HCM) and process outsourcing, ADP is the specialist in human resources management services.
Powerful technologies with a touch of humanity: 630,000 customers worldwide including ½ million in the Cloud and 12,000 in France trust us. 35 million active users use our services, 5 million Logins each day and 19,500 Logins every second. Companies around the world, regardless of industry or size, leverage cloud-based solutions and the knowledge of ADP's experts to unlock the potential of their people. Human Resources, Time and Activity Management, Payroll: Let's work together to build beautiful innovative solutions.

We are looking for :
A Project Manager DGE H / F
Within the Decidium service device, you ensure:
Putting delivery under control on customers DECIDIUM DGE Critical (Top 10% / 15% of the client-park in terms of criticality)

General diagnosis of outstandings
Formalized roadmap and shared with the customer by families of criticality and major themes
Animation of the multi-stakeholder system around the client to deliver the roadmap in terms of time / quality
Animation of the steering committees (monthly or quarterly) with the customer on the conformity of service (in addition to the monthly service reviews led by the IC and focused on the production of the daily service and maintenance of the payroll regulation)
Preparation and deployment of the SLA policy on DGE customers with an SLA to the contract:
SLA customer census and dashboard "SLA DGE Clients"
Alignment with the BPI on the production of the SLA Standards indicators and the Client feedback template
Preparation and deployment of the SLA / Service compliance analysis approach for D-TGE and DGE customers
Cooperation with DECIDIUM GE managers (General Service + Poles Expert) on the optimization of the priority management process, on a weekly and monthly basis: Critical clients and D-TGE Vs Capacity planning teams

Benefit management and leadership:
Animation of meetings Clients and Internal (organization, management, follow-up)
Technical and editorial skills to produce deliverables for analysis, feedback, management and animation of the high-quality operational customer relationship
Ability to dialogue and work with different levels of actors (DG, DAF, HR, Operational Client and internal)
Diagnosis of situation and development of action plans / draft resolutions
Assignment of tasks and monitoring of achievements in multi-stakeholder modes
Customer risk monitoring and evaluation
Negotiation and conflict management in a customer relationship context

Techniques :
Knowledge of models Payroll, GTA, Station, Requestor BO
Functional knowledge of the offer
Knowledge of Payroll
Mastery of the Symphony tool in collective organization
Master of the tools of the Service Engineer (PPC, BIZ ...) Know-how
Animation of Customer and Internal meetings (organization, management, follow-up) required to carry out the mission
Diagnosis of situations and design of action plans / draft resolutions
Assignment of tasks and monitoring of achievements in multi-stakeholder modes
Customer risk monitoring and evaluation
Production, analysis and restitution of the different dashboards attached to the mission and the formalization and follow-up deliverables of the action plans / Client for the internal and the customer
Development and animation of relations with the different levels of interlocutors-Client and internal related to the smooth running of the mission
Contribution to "modeling" processes, deliverables and methods related to the exercise of the mission, in cooperation with the "General Service" and "Experts" managers with whom you interact
Negotiation and conflict management in a customer relationship context
Production of high quality deliverables:
Powerpoint of piloting and restitution
Excel: dashboards and detailed reports
Confirmed experience as a Proximity Manager in the world HYPERVISION, Z @ DIG or DECIDIUM is an important pre-requisite for success in the mission

Great sense of the Customer relationship: pedagogy, listening, methodological proposal force and in relation with the value of the DGE model
Great sense of organization and priority management
Ability to work in a team and to assert leadership in collective management and matrix
Openness marked in functional transversality (Payroll, GTA, Web, BO)
Ability to set mutual commitments with the customer: Carry out the commitments of ADP, recall the "limits" of the contract, recommend a framework in the shared interest of the client and ADP
Ability to build a mode of cooperation "Customer Oriented" in cooperation with the hierarchical managers in charge of the DGE Service organization, focused on securing the daily service performance
You are an essential player in the good functioning of the service model, on an important mission, calling qualities of leadership, rigor, relational, general knowledge of the functional perimeter and the field of payroll around which articulates the solution, and decisive for engaging the customer in a win / win cooperation with ADP and capitalizing on the value proposition of the modeled offer. You are the key player to collectively achieve the mobilization of resources, arbitration and ADP / Client methodological alignment necessary for the stabilization of the service and the satisfaction of D-TGE customers and DGE critics, in complementarity, relay and reinforcement of DGE operational managers
You have the will to contribute to the development of the offer, to embody the value with the customer and the general service device DECIDIUM GE, and the ability to get involved in a context of high growth offer
Regular internal ADP and Client relocations, attached to the fulfillment of the mission


We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-09-23 Expires: 2019-10-23

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

FRA - Project Manager DGE - 183157

Nanterre, Île-de-France 92000

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast