1+ months

Global Implementation coordinator - 180512

Uniontown, AR 72955
  • Job Code
\u003Cdiv\u003E \u003Cdiv\u003EADP Streamline Service Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.\u003C/div\u003E \u003Cdiv\u003E\u003Cbr /\u003ERole objective:\u003Cbr /\u003E* To stand as ADP single point of contact facing the Client for the implementation projects.\u003Cbr /\u003E* To ensure the setup of the new client in consolidation Services systems (Reporting, Invoicing, Payroll Process Control)\u003Cbr /\u003E* To fine-tune the coordination protocol with Partners Managers in triggering, track progress and closing the local implementation projects and the service delivery either with ADP countries or with external Payroll providers.\u003Cbr /\u003E* To facilitate efficient global implementation of ADP Streamline across the Client organization.\u003Cbr /\u003EMonitor and manage the Client relationship and satisfaction at headquarters level during the implementation phase.\u003Cbr /\u003E* To solve potential issues that may prevent the satisfactory and timely completion of the global implementation.\u003Cbr /\u003E* To ensure a proper transition from implementation to service with the assigned Service Relationship Manager\u003C/div\u003E \u003Cdiv\u003E\u003Cbr /\u003EResponsibilities:\u003Cbr /\u003E* To develop, produce and monitor a master implementation schedule to ensure timely achievements of all deliverables.\u003Cbr /\u003E* To produce project status reports satisfaction surveys and KPI\u0027s on service to conduct conference calls with the Client on a regular basis in order to ensure the relationship.\u003Cbr /\u003E* To setup the options for configuring the consolidated reports and exported data to be supplied to the new Client.\u003Cbr /\u003E* To survey each country after the \u0026quot;go live\u0026quot; payroll for feedback, evaluate the status of the payroll, check Client satisfaction and develop an action plan to resolve any residual issues.\u003Cbr /\u003E* To act from time to time as a sales support agent to advise on the fit of ADP Streamline solution to client needs at the selling process stage\u003Cbr /\u003ETo submit recommendations on how to improve the relationship with the client, related to implementation phase, with ADP Streamline partners.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003EQualifications Required:\u003Cbr /\u003E* Four years minimum experience in implementing solutions, services, or processes\u003Cbr /\u003E* Proven experience in project management, project coordination\u003Cbr /\u003E* Excellent communications skills in client facing context\u003Cbr /\u003E* Ability and enthusiasm in animating virtual meetings involving international parties\u003Cbr /\u003E* Ability to work in a multi-cultural environment\u003C/div\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-22 Expires: 2019-12-12

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Global Implementation coordinator - 180512

Uniontown, AR 72955

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