10 days old

GV Service Center Representative

Halifax, NS B3A
Service Quality is measured against a defined Service Level Agreement (SLA). CSR's are responsible to ensure adequate follow up to expedite the resolution of issues in a timely manner.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
  • Act as an internal expert for the employees of a designated client base.
  • Receive inbound calls and tickets from employees with the goal of resolving the enquiry/issue on the first contact.
  • Effectively utilize SAP and internal ADP systems and tools to document, troubleshoot and resolve enquiries/issues.
  • Monitor & track issues for updates to ensure effective issue resolution.
  • Act promptly and effectively within prescribed service levels to ensure World Class Service delivery.
  • Manage the customer relationship by effectively identifying sensitive employee concerns and escalating when necessary.
  • Provide follow-up on issues in an effective and time sensitive manner.
  • Make outbound calls to employees and other shared service providers internally at ADP as required.
  • Contribute to assigned projects associated to client service and complete assigned tasks.
  • Assist with HR/Payroll Practitioner calls and tickets as required.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • SAP knowledge and FPC preferably
  • Bi-Lingual (English/Spanish)
  • Ability to work varying shifts

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2020-11-13 Expires: 2020-12-12

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GV Service Center Representative

ADP
Halifax, NS B3A

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