9 days old

The HR Benefits Specialist of the Cox Media Group Employee Resource Center (ERC) administers the CMG HR and benefit policies and procedures andprovides internal guidance and support to approximately 5500 employees, managers and benefit providers. This Benefits Specialist position will serve as a liaison with Corporate HRIS, Corporate Benefits, HRTS staff as well as HR and Business leaders. The specialist is accountable for data quality control and for consistently demonstrating the knowledge, skills, abilities and behaviors necessary to provide exceptional service to colleagues, employees, managers and contracted providers and vendors in a service center environment.Must have 3+ years of experience with Peoplesoft 8.9+ writing queries and benefits administration.

Develops and maintains productive and effective client relationships with all employees, colleagues and vendors by providing excellent customer service and taking initiative to respond and resolve HR and Benefit issues.
Responds to inquiries and requests submitted to the company Employee Resource Center through telephone, email, incident tracking systems and other forms of communication used in a centralized, shared services processing environment. 
Serves as the first point of contact regarding HR and benefits policies and processes for all employees, responding to and resolving inquiries, troubleshooting and escalating issues to appropriate 2nd level support services.

Serves as subject matter expert for administration and compliance with applicable laws and company policy for benefit programs and HR policies, including but not limited to: health & wellness benefits, 401k, pension, FMLA, short term disability, other company leave policies, annual open enrollment, and additional employee programs.

Performs data entry into and creates queries from PeopleSoft HR/Payroll application and other shared services applications, and maintains strong knowledge of HRIS system relationships between HR, payroll and benefits processes, including understanding of associated processes.  
Educates employees and managers by conducting online training webinars for company benefits, policies/procedures, related online support applications, new hire orientations, etc.

Supports the shared services team by assessing needs for correction and sequential assistance supported by HRTS. 

Identifies and recommends changes to existing applications, processes, practices and procedures to improve efficiency and customer experience.  Participates on application projects such as direct online access, open enrollment, PS upgrades, payroll year end and other annual or enhancement ERP systems projects.

Partners with Lead HR/Benefits Specialist and Sr. Manager – ERC with projects as needed such as company reorganizations by providing reports and by performing severance calculations and coordination of all communication packets.  

Demonstrates initiative and good judgment in prioritizing and managing individual workload.

Participates in other projects as needed and other duties as assigned.


  • Bachelor’s Degree in Human Resources or business related field required, or 5+ years relevant work experience.
  • 3+ years human resources, benefit administration, and/or payroll experience.
  • 3+ years Oracle PeopleSoft HCM version 8.9+ experience, Benefits Administration and ability to write queries, strongly preferred.
  • Solid knowledge of employment laws and benefit compliance, such as FLSA, FMLA and ADA.
  • Solid proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
  • Demonstrates exceptional customer service skills.
  • Strong problem-solving skills, highly organized and able to multi-task.
  • Demonstrates clear written and verbal communications.  Good punctuation, spelling, grammar and attention to detail a must. Excellent presentation/public speaking skills.
  • Must be able to work effectively and thrive in a high volume, heavy paced work environment with competing deadlines and constantly changing priorities.
  • PHR certification a plus.
  • Team player with strong collaboration skills.
  • Demonstrates ability to work with confidential data and work with high degree of integrity and ethics.

About Cox Media Group

Cox Media Group is an integrated broadcasting, publishing and digital media company. The company’s operations currently include broadcast television stations, radio stations, daily newspapers, and digital sites.  Additionally, CMG operates the National Advertising Platform businesses of CoxReps - the country’s biggest television rep firm - Gamut, and Videa. The company also offers a full suite of local and regional advertising services through its Local Solutions and Ideabar businesses. CMG currently operates in more than 20 media markets and reaches approximately 52 million Americans weekly across all platforms.  For more information about Cox Media Group, please check us out online at www.coxmediagroup.com.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Organization: Cox Media Group

Primary Location: US-GA-Atlanta-223 Perimeter Center Pkwy NE

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing


Cox Media Group is an integrated broadcasting, publishing, direct marketing and digital media company that includes the national advertising rep firms of CoxReps. Additionally, CMG owns Cox Target Media, which operates Valpak, one of North America’s leading direct marketing companies, and Savings.com, a leading online source for savings. The company’s operations currently include 14 broadcast television stations and one local cable channel, 57 radio stations, eight daily newspapers and more than a dozen non-daily publications, and more than 100 digital services. CMG currently operates in more than 20 media markets and reaches approximately 52 million Americans weekly, including more than 30 million TV viewers, more than 3.5 million print and online newspaper readers, and more than 14 million radio listeners. For more information about Cox Media Group, please check us out online at www.coxmediagroup.com.

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HR Specialist

Cox Media Group

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