3 days old

HRO HCM Direct Operations Analyst - 180118

Manila, CO 80102
  • Job Code

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

The HRO HCM Direct Representative is responsible for supporting a client through their annual enrollment process. This includes all project coordination activities in coordinating ADP resources as necessary and ensuring that all necessary ADP-specific tasks are accomplished on time and as required.

  • Serves as the ADP project manager during the client's open enrollment period across all ADP-related tasks and requirements; owns accountability for a client's successful open enrollment
  • Deliver successful enrollment experience to clients
  • Complete enrollment changes in the HR & Benefits module and coordinate changes
  • Coordinates and manages ADP-related resources and tasks which may include connection development and/or maintenance, enrollment training, and applicable configuration of other ADP products (e.g., payroll)
  • Manage all tools and resources related to the process
  • Works closely with other Support Associates (Client Relationship Specialists, Account Managers, Implementation Consultants and Client Service Reps) during peak open enrollment season (year end) to nsure consistent client service levels
  • Serve as the subject matter expert on enrollment and benefit plan set up in the HR & Benefits module
  • Provide post implementation support to relationship manager (RM) and client during non-peak times
  • Work with all applicable ADP project teams to ensure the accuracy and overall effectiveness of the annual enrollment preparations
  • Monitor assigned project tasks to ensure adherence to agreed schedules. Maintain a project queue to track assigned clients and demonstrate the ability to balance priorities and manage multiple projects simultaneously


  • Fresh Graduates are highly encouraged to apply.
  • Candidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelor's Degree, any field
  • At least 6 months to 1 year KPO/Shared Services experience, general office, customer service and/or data entry experience.
  • Above average verbal and written communications skills, analytical and problem solving skills.
  • Preferably with experience in using MS Office applications
  • Proven experience using the telephone in a high volume environment.
  • Basic knowledge of math, ability to work with numbers.
  • Must be proficient using PCs with resultant working knowledge of various operating systems required;
  • Basic project management skills required, ability to manage multiple concurrent projects
  • U.S. HR, Benefit and payroll, programming logic knowledge is a plus


  • Strong communication, organizational and time management skills
  • Confident to work independently
  • Ability to analyze applications (data file layouts, file requirements/ specifications) and present resolution to technical and non-technical staff

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-08-15 Expires: 2019-09-14

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HRO HCM Direct Operations Analyst - 180118

Manila, CO 80102

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