28 days old

HRO Relationship Manager - 185961

Rockville, MD 20850
  • Job Code
    185961
\u003Cdiv\u003E\u003Cstrong\u003EADP is hiring a an MAO Relationship Manager. At ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EInsightful expertise is a core value at ADP\u003C/strong\u003E. In Major Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them -- growing their business. We are a passionate partner committed to their success -- and are looking for like-minded individuals who want to be part of our winning team. \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EClient support at ADP:\u003C/strong\u003E It\u0027s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.\u003Cbr /\u003E\u003Cbr /\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values: I\u003Cstrong\u003Einsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EThis position can be virutal in the DC Metro area.\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E \u003Cul\u003E \u003Cli\u003EEffective management of MAO clients.\u003C/li\u003E \u003Cli\u003EDevelops and enhances strategic business partnerships by fully engaging and building trust with our clients\u0027 key decision makers to drive client retention/improve loss prevention.\u003C/li\u003E \u003Cli\u003EPossesses a complete understanding of our clients\u0027 financial position and objectives, business objectives, strategic objectives and requirements to proactively demonstrate and deliver increased value through life cycle of the client.\u003C/li\u003E \u003Cli\u003EIdentifies new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage; coordinates as necessary with Sales.\u003C/li\u003E \u003Cli\u003EActs as liaison between the client and ADP, serving as an empowered internal client advocate. Responsible for maintaining client satisfaction and client retention; oversees the entire client experience.\u003C/li\u003E \u003Cli\u003EIncludes approximately 25-30% travel based on client needs.\u003C/li\u003E \u003C/ul\u003E \u003Cstrong\u003ERelationship Management:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E \u003Cul\u003E \u003Cli\u003EBuild trust with clients\u0027 key decision makers to drive client retention and improve loss prevention.\u003C/li\u003E \u003Cli\u003EDevelop a value-based relationship with each client, resulting in maximum utilization of Comprehensive Services technology and service offerings.\u003C/li\u003E \u003Cli\u003EAssume account responsibility at time of client sale. Set and manage client expectations and be the point person for client contract questions and billing, being empowered to act or escalating them as appropriate.\u003C/li\u003E \u003Cli\u003EAct as an empowered internal client advocate, and partner with implementation, service and other support teams to deliver Stellar Service.\u003C/li\u003E \u003Cli\u003EOversee resolution of critical service issues and follow-up from quality survey feedback.\u003C/li\u003E \u003Cli\u003EProactively ensures client satisfaction through regular conference calls and periodic client visits.\u003C/li\u003E \u003Cli\u003EOn an annual basis, recap all activities completed on clients\u0027 behalf and discuss goals and objectives for upcoming year.\u003C/li\u003E \u003C/ul\u003E \u003Cstrong\u003EProduct Knowledge and Utilization:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EMaintain a working knowledge and understanding of the ADP Comprehensive Services product and service suite and, where applicable and relevant, effectively demonstrate the value of each to the client, using additional resources where available and appropriate.\u003C/li\u003E \u003Cli\u003ECoordinate communication among the various service partners, business partners, and third parties.\u003C/li\u003E \u003Cli\u003EWork with clients to plan and deliver an effective portal rollout, resulting in client and employee utilization and satisfaction.\u003C/li\u003E \u003Cli\u003EUse ongoing status calls to identify areas where core services can be more effectively utilized and where additional services and support can be of value.\u003C/li\u003E \u003C/ul\u003E \u003Cstrong\u003ECollaboration/Partnerships:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EThrough empowerment and leadership, and with a focus on client advocacy, build relationships and coordinate with internal ADP teams and third parties, enabling seamless delivery of ADP Services and demonstrating One ADP and Stellar Service.\u003C/li\u003E \u003Cli\u003EWork with sales teams to educate BPO District Managers about the product and partner with them on qualified prospect calls.\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EOwnership:\u003C/strong\u003E \u003Cul\u003E \u003Cli\u003EIdentify, develop, coordinate and project manage delivery of additional service opportunities.\u003C/li\u003E \u003Cli\u003ECommunicate and promote key ADP initiatives to the client (e.g........, user group meetings, product enhancements, etc.).\u003C/li\u003E \u003Cli\u003EServe as an escalation point for all functional areas and coordinate responses and delivery of solutions.\u003C/li\u003E \u003C/ul\u003E \u003Cstrong\u003ELeadership:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EMentor and coach RM colleagues, and service team associates as appropriate, on product knowledge, process and procedure, relationship skills and development activities.\u003C/li\u003E \u003Cli\u003EParticipate in and/or lead functional Project Groups through a Team initiative, as assigned.\u003C/li\u003E \u003Cli\u003EParticipate in and lead cross functional teams. Be open to being mentored and coached.\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EHuman Resources Consulting:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EUnderstand and stay up-to-date on clients\u0027 HR strategy and tactical needs.\u003C/li\u003E \u003Cli\u003EWork with clients as a partner, keeping clients short and long-term HR goals in mind.\u003C/li\u003E \u003Cli\u003EParticipate in client HR planning meetings/decision-making, and help client establish and update HR plans and develop plans to meet set goals.\u003C/li\u003E \u003Cli\u003EPartner with the Service Team to ensure quality, timeliness, and effectiveness of all work delivered.\u003C/li\u003E \u003Cli\u003ETranslate the Service Team best practice information into strategic plans that align with each client\u0027s goals, objectives, culture, mission, vision and values.\u003C/li\u003E \u003C/ul\u003E \u003Cstrong\u003EAdaptability:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EApproaches change or newness positively\u003C/li\u003E \u003Cli\u003EDemonstrates flexibility in the face of change by quickly adjusting behavior\u003C/li\u003E \u003Cli\u003ERemains open to new ideas and new approaches\u003C/li\u003E \u003Cli\u003ESeeks information to understand change and rationale for change\u003C/li\u003E \u003Cli\u003ESupports change decisions and efforts\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EAlignment:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EWorks with others to set performance goals\u003C/li\u003E \u003Cli\u003EIdentifies and prioritizes required key actions and behaviors\u003C/li\u003E \u003Cli\u003EClarifies roles and responsibilities\u003C/li\u003E \u003Cli\u003ECommunicates expectations\u003C/li\u003E \u003Cli\u003EAligns goals with vision\u003C/li\u003E \u003Cli\u003EEncourages and supports accountability and engagement\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003ECollaboration:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EListens to and involves others-Develops relationships for goal achievement\u003C/li\u003E \u003Cli\u003EValues and uses differences\u003C/li\u003E \u003Cli\u003ESeeks and expands on others\u0027 ideas\u003C/li\u003E \u003Cli\u003EShares information, ownership, and successes with others\u003C/li\u003E \u003Cli\u003EDemonstrates commitment to team\u003C/li\u003E \u003Cli\u003EAnticipates impact on others\u003C/li\u003E \u003Cli\u003EWorks toward win-win solutions with peers and customers\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EEthics/Integrity:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EDemonstrates and fosters honesty and integrity\u003C/li\u003E \u003Cli\u003EActively includes ethical considerations in daily business activities\u003C/li\u003E \u003Cli\u003EInvestigates, documents and addresses allegedly unethical behavior\u003C/li\u003E \u003Cli\u003EReinforces the role of ethics in everyday business activities\u003C/li\u003E \u003Cli\u003EEncourage attention to ethical issues in all business activities\u003C/li\u003E \u003Cli\u003EIs viewed by others as a role model for ethical business behavior and personal integrity\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EResults Orientation:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EAccepts responsibility\u003C/li\u003E \u003Cli\u003EOperates with commitment, effectiveness and determination\u003C/li\u003E \u003Cli\u003EDemonstrates ownership and accountability of goals/assignments- Takes prompt action-Sets high standards for self\u003C/li\u003E \u003Cli\u003EWorks to overcome obstacles\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EService Orientation/Client Focus:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003ESeeks to understand and meet customers\u0027 needs\u003C/li\u003E \u003Cli\u003EBuilds rapport and cooperative relationships with customers\u003C/li\u003E \u003Cli\u003EResponds quickly to meet customer needs\u003C/li\u003E \u003Cli\u003ETakes personal responsibility for resolving customer problems\u003C/li\u003E \u003Cli\u003EDemonstrates commitment to exceeding customer expectations\u003C/li\u003E \u003Cli\u003EDelivers on commitments to customers-Keeps customers\u0027 needs at forefront of decision making and actions\u003C/li\u003E \u003C/ul\u003E \u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EHigh school diploma or equivalent required\u003C/li\u003E \u003Cli\u003EMinimum of 5 years experience in a professional services, implementation, client services, sales, human resources or payroll/finance environment with a proven proficiency in managing client relationships.\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003CP\u003E\u003Cdiv\u003E\u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E Preference will be given to candidates who have the following:\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EBachelor\u0027s degree in Business, Accounting, Marketing strongly preferred.\u003C/li\u003E \u003Cli\u003EAn understanding of ADP\u0027s infrastructure and ADP\u0027s traditional and new product/services in business processing and outsourcing helpful.\u003C/li\u003E \u003Cli\u003EStrong background/experience in Human Resource Management highly preferred.\u003C/li\u003E \u003Cli\u003EMust be able to build relationships and understand the client\u0027s needs.\u003C/li\u003E \u003Cli\u003EAbility to manage service recovery as necessary.\u003C/li\u003E \u003Cli\u003EAbility to interface with multiple levels within a client\u0027s organization.\u003C/li\u003E \u003Cli\u003EAbility to build relationships with clients.\u003C/li\u003E \u003Cli\u003EAbility to plan strategically.\u003C/li\u003E \u003Cli\u003ESoftware knowledge: Word, Excel, Outlook, PowerPoint, Project Management software, Webinar - Live Meeting software\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-11-18 Expires: 2019-12-18

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HRO Relationship Manager - 185961

ADP
Rockville, MD 20850

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