1+ months

Implementation Specialist, Payroll, Migrations - 177368

Montreal, WI 54550
  • Job Code
    177368

 

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful Expertise is a core value at ADP. It's one of the reasons the world's largest companies - including 80% of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.

 

POSITION SUMMARY

The Implementation Specialist (IS) is accountable for all aspects of assigned payroll account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions and existing account reconfiguration (for example, spin offs), ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client facing application involved. The IS works with small sized organizations, limited complexity and feature/functionality usage. The roles demands a solid foundation in client service with strong organizational skills.

RESPONSIBILITIES

  • Adhere to the ADP Implementation Methodology to implement payroll solutions to new and existing ADP clients- Assume responsibility and accountability for their client projects
  • Partner with Sales and Client Services to ensure a smooth transition from Sales to Implementation to Client Services
  • Analyze client's payroll needs via the telephone or at client site to determine the necessary set-up
  • Configure ADP Payroll accounts that follow the company guidelines
  • Confirm Ledger set up as per Sales Order and in accordance with SOX Compliance
  • Develop a project plan to ensure a successful implementation
    • Communicate client responsibilities and keep them on track with their tasks to ensure that solution is delivered on time
    • Formally track issues and orchestrate resolution
    • Prepare client profile/file including all optional features as per sales orders
    • Support client through validation and testing as well as support first input
      • Facilitate and schedule calls/visits to accomplish analysis, input training, first pay input, output training, and troubleshooting
      • Assist client with training
      • Provide support to their assigned clients until turned over to CSR
      • Conduct thorough testing of client set-up prior to live payroll run
      • Update ESTART. Routinely provide an update in this tool to communicate progress of project

 

 

 

 

Preferred Qualifications

Experience, Skills, Academic: COMPETENCIES

Education:

· Post-secondary education or related business experience

Knowledge, Experience, and Skills:

Required:

  • 3-5 years' experience in client facing capacity
  • Understanding of programming, mapping & conversion of data
  • Functional knowledge of reporting and editing tools
    • General knowledge of operating systems and networking infrastructures including general internet concepts
  • Project Management knowledge
  • Familiarity with accounting principles
  • Strong Excel skills
  • Bilingual (English & French)

 

Preferred:

  • Knowledge of Payroll
  • Implementation experience

 

Attributes:

  • Effective communication skills: verbal, written, listening, probing, and negotiation skills
  • Strong organization, time management and prioritizing skills
  • Detail oriented and ability to follow-through
  • Strong analytical skills
  • Ability to organize, schedule and facilitate effective meetings
  • Ability to meet with client contacts of all levels

 

 

ADP is an equal opportunity employer

NOTE TO APPLICANTS:

Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Categories

Posted: 2019-07-12 Expires: 2019-09-11

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Implementation Specialist, Payroll, Migrations - 177368

ADP
Montreal, WI 54550

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