17 days old

Implementation Team Ldr - SBS - 185742

Norfolk, VA 23510
  • Job Code
    185742
\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EUnlock Your Career Potential: Implementation at ADP\u003C/strong\u003E. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers\u0027 success. With us, you\u0027ll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EADP is hiring a Team Les\u003C/strong\u003E. In this position, you\u0027ll couple your expertise with our innovative solutions to support the implementation team, providing guidance, insight and coaching to associates, as well as identifying opportunities for improvement.\u003C/p\u003E \u003Cp\u003EWe strive for every interaction to be driven by our CORE values: \u003Cstrong\u003EInsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EProvides technical support to the team by answering their questions and resolving issues, including all areas pertaining to the Center\u0027s operations. Stays abreast of system and service features, changes and enhancements.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EWorks with the Technical Support Specialists and/or other internal departments to ensure accuracy and total client satisfaction. Assist associates in researching complex issues and assist with resolution and communication. Works directly with clients to handle escalated issues.\u003C/li\u003E \u003Cli\u003EAssists Team Managers to ensure a smooth workflow is maintained.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EMonitors various productivity and performance standards and ensures that established levels are achieved, especially during peak activity periods.\u003C/li\u003E \u003Cli\u003EParticipates in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EIdentifies developmental needs and makes recommendations regarding the team\u0027s training requirements. Works with Leadership to coordinate and even create training as needed to enhance productivity and performance levels.\u003C/li\u003E \u003Cli\u003ECoaches associates to meet quality and productivity goals, using the quality monitoring system as appropriate. Provide direct feedback to associates on areas of opportunity to enhance client service. Tracks errors and provides immediate feedback to help determine potential problems. Provides input into the performance appraisal process.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EServe as a resource for team members, based on a strong working knowledge of team\u0027s responsibilities, goals and associates individual development plans and training needs.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EParticipates in screening, interviewing and onboarding of new associates.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EAct as a backup to the Implementation Team Manager\u003C/li\u003E \u003Cli\u003EEscalates issues which may require intervention by the Implementation Team Manager. May make operational decisions in the managers absence. Work directly with sales parterns to provide solutions and support clients.\u003C/li\u003E \u003Cli\u003EEdit, modify, and approve timecards on eTimecard for associates.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EFacilitate Team Meetings and associate 1:1\u0027s.\u003C/li\u003E \u003Cli\u003EGenerates a daily report of statistics to review daily performance (calls per hour, personal time, etc.). Analyze statistics and prepare reports.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EPerforms duties of an Implementation Specialist, especially during peak volume periods.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cbr /\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ETwo to three years of experience at senior levels of Implementation Job Family with in-depth knowledge of the daily operation of the department and a proven proficiency in mentoring associates\u0026nbsp;\u003C/li\u003E \u003Cli\u003EDemonstrated ability to manage time and prioritize operational issues.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EMust have the ability to effectively communicate to both clients and internal staff and work under pressure of time constraints.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EStrong knowledge of SBS products and services required. Must be very detail oriented and PC literate.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E Preference will be given to candidates who have the following:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBachelor\u0027s degree or equivalent in education and experience\u003C/li\u003E \u003Cli\u003EStrong project management skills and the ability to multi-task\u003C/li\u003E \u003Cli\u003EAbility to work as part of a team to accomplish tasks\u003C/li\u003E \u003Cli\u003EStrong client relationship building skills\u003C/li\u003E \u003Cli\u003EMust be comfortable working in a performance-based and structured environment while demonstrating high ethical standards\u003C/li\u003E \u003Cli\u003EMust be able to recognize basic procedural issues as they arise, and escalate to the appropriate level\u003C/li\u003E \u003Cli\u003EAbility to demonstrate learning agility and critical thinking skills\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003C/div\u003E \u003CP\u003E\u003Cdiv\u003E\u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E Preference will be given to candidates who have the following:\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EBachelor\u0027s degree or equivalent in education and experience\u003C/li\u003E \u003Cli\u003EStrong project management skills and the ability to multi-task\u003C/li\u003E \u003Cli\u003EAbility to work as part of a team to accomplish tasks\u003C/li\u003E \u003Cli\u003EStrong client relationship building skills\u003C/li\u003E \u003Cli\u003EMust be comfortable working in a performance-based and structured environment while demonstrating high ethical standards\u003C/li\u003E \u003Cli\u003EMust be able to recognize basic procedural issues as they arise, and escalate to the appropriate level\u003C/li\u003E \u003Cli\u003EAbility to demonstrate learning agility and critical thinking skills\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-11-20 Expires: 2019-12-20

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Implementation Team Ldr - SBS - 185742

ADP
Norfolk, VA 23510

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