1+ months


Toulouse, Occitanie 31000
  • Job Code
\u003Cp\u003EWithin the company ADP, the world leader in Payroll and Human Resources, you perform the Service Certifier function (service relationship with our clients and compliance with the outsourced payroll service). As such you are:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EThe bearer of a general view of the information system (assisting the customer in a global way on the tool and methodologically \u0026quot;framing\u0026quot; it in cooperation with ADP),\u003C/li\u003E \u003Cli\u003EThe point of entry structuring customer requests for them to be efficiently (quality, responsiveness) supported. Within the customer service MS DECIDIUM WEB, you assure the daily service function to the customers within the framework of our commitment of service MS:\u003C/li\u003E \u003Cli\u003ERelational point of service of your customers, you receive requests from your customers (Symphony, CMC telephony system).\u003C/li\u003E \u003Cli\u003EBased on your payroll expertise, you evaluate the customer need in order to answer it (practical customer, deliverable, modification ...) or transmit your first analysis to the referring teams.\u003C/li\u003E \u003Cli\u003EYou assist your clients in the day-to-day operation of their ADP IS (Payroll Support, Result Justification, PAO Relationships, ATM, Collaborative Administrative Processes, Requestor).\u003C/li\u003E \u003Cli\u003EYou accompany your customers for a good integration of their data in the IS (help to enter topics in GAP, the use of the collective entry grid).\u003C/li\u003E \u003Cli\u003EFor the requests of your customers concerning important needs of evolution of their information system ADP (integration of company, recast of agreement, change of CCN ...), you assist them in the expression of their need, to urge them demand-side processing options capitalizing on the value proposition of the ADP modeled offer.\u003C/li\u003E \u003Cli\u003EIn general, for any request requiring the support team intervention (Payroll settings, GTA, workstation, requestor, analysis of payroll data ...) you guarantee the conformity and completeness of the request expressed by the customer, you perform a first level of analysis and send to the referring team.\u003C/li\u003E\u003C/ul\u003E \u003Cp\u003E\u003Cbr /\u003E\u003Cstrong\u003ECustomer relationship management:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EYou drive the customer in a logic of cooperation for an optimal production of his pay (Monthly Meeting of Service, planning, RDV milestones).\u003C/li\u003E \u003Cli\u003EYou guarantee the respect of the predefined deadlines with the customer.\u003C/li\u003E\u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003ERequired Search Qualifications\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003ETraining / Experience:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBAC \u002B2 training at least HR, accounting, law or any other training favoring the analysis and practice of the figures / Experience of the service in the professions of the payroll / HR / Experience of management under duress of planning\u003C/li\u003E\u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003ERequired Skills:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EVery good relationship (customers, internal, team)\u003C/li\u003E \u003Cli\u003EGood knowledge of payroll processes, personnel administration, accounting and social legislation\u003C/li\u003E \u003Cli\u003EEase of use of information systems\u003C/li\u003E \u003Cli\u003EKnow how to manage your priorities\u003C/li\u003E \u003Cli\u003EConcerned about customer satisfaction\u003C/li\u003E\u003C/ul\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-07-16 Expires: 2019-12-12

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Toulouse, Occitanie 31000

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