3 days old
2018-08-162018-09-14

Intern - Support Engineer (Newtown Square, PA) Job

SAP
  • Job Code
    191008
Intern - Support Engineer (Newtown Square, PA) Job

Intern - Support Engineer (Newtown Square, PA) Job

Date: Jul 27, 2018

City: Newtown Square, PA, US

Company: SAP

Requisition ID: 191008
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern

 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Anticipated Start Date: September 2018
Office Location: Newtown Square, PA

Contract Duration: 6 months
Purpose & Objective of Position

The Center of Expertise (CoE), a subdivision of SAP Digital Business Services, has the goal and mission to ensure SAP reinvents itself to become the world’s best Cloud company. Our answer to new market realities is MaxAttention - Next Generation (Max NG). With Max NG, SAP sets a clear standard for leading the business transformation based on our platform and Cloud offerings. Max NG establishes SAP as the end-to-end solution provider for building, optimizing, and maintaining innovative software solutions.

Expectations & Tasks

The main task of the CoE is to understand the new business models and translate these models into solutions per the implementation plans, deployment plans, and timelines. They maximize the use of SAP Best Practices derived from best run businesses in specific industries and geographies and maintained as Model Companies for accelerated deployment. They establish a must-have factory approach for both the BuildSAP and RunSAP projects, creating a control center on the customer side connected to our Deployment Rooms and Development Factory. They enable and drive fast innovation consumption based on industry model solutions and agile implementation methods leveraging the SAP HANA Cloud platform.

The Delivery Associate will bring scoping and staffing services for the service orders created for the project. In co-operation with Technical Quality Managers (TQMs) and Engagement Architects (EAs), the Delivery Associate addresses the need for onsite/remote service engagements positioning the CoE resources into the project. The Delivery Associate takes the responsibility for the quality of the staffing tasks and Service Orders correctness and completeness as well as for the quality of the service delivery documentation and updating it into the CRM system and customer's Solution Manager system.

As part of a global team, the person will be working closely with SAP CoE and SAP Premium Engagement and other SAP Teams to assist our customers in an optimal way and to receive the services requested for their business solution.

The intern in Delivery Excellence team will work closely with the CoE deployment rooms for quality checks on the customer’s deliveries requirement. Perform pre-scoping activities for the service deliveries ordered by the customer and driven by the TQMs.

Skills / Competencies

  • Good understanding of the business processes and procedures
  • Good communication skills and problem solving skills
  • Experience with workflow systems and CRM systems is a plus

Educational Requirements

  • The candidate should be currently enrolled in a Master’s or undergraduate program in business administration or another related field
  • 1-2 years of industry experience will be plus

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
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Intern - Support Engineer (Newtown Square, PA) Job

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