30 days old


The IT Support Technician will install, configure, maintain, and troubleshoot IT hardware and software throughout WSOC-TV facilities, as well as assist the Information Technology Manager in research and planning of IT systems design. Scope includes complete compliance with station and Cox corporate IT policies. This position will be required to respond to emergency service requests on nights, weekends, and holidays as necessary.


• IT Installation: Install IT hardware such as PCs, printers, accessories, server, networking devices, and Broadcast equipment such as non-linear editing systems, Graphics machines, and news room systems, as needed at any WSOC-TV facility.
• Install desktop software required by employees to properly satisfy their business requirements as directed by station management.
• Proper hardware and software installation includes adherence to WSOC-TV and Cox security standards and best practices.
• IT Maintenance: Troubleshoot and repair issues that arise within an approximately 250 computer network, in a timely and professional manner. Provide alternative equipment, software, or procedures if necessary to allow business to continue normally.
• Overall connectivity; local servers, internet, VPN, Wi-Fi, and corporate resources. Back-up, recovery, patching, update tools, and monitoring.
• IT Lifecycle Management: Image, Deploy, and migrate user data and settings to new hardware.
• Ensure users have proper tools to perform to Cox Media Groups high standards.
• Phones: Implement, maintain, troubleshoot, and configure the various phones used at WSOC-TV facilities. This includes VoIP, POTS, mobile phones and Tablets.
• Networking: Perform basic network functions such as cabling end-user equipment and connecting to network switches, document network connections, and basic network connectivity troubleshooting.
• Assist: The IT Support Technician will also be called on to assist the Engineering Maintenance and Operations Staff with technical, but not necessarily IT issues.
• The IT Support Technician will do so to the best of her/his abilities and knowledge.
• Security: Always work to maintain WSOC-TV and Cox security standards and always be aware of vulnerabilities and take steps to minimize or eliminate those vulnerabilities.
• Prioritize: When multiple tasks require attention, the IT Support Technician must prioritize the jobs to ensure that on-air operations and on-air support receive priority.
• Discretion: The IT Support Technician will necessarily have access to system, files, data, and information that is considered sensitive and confidential.
• The IT Support Technician will be required to maintain and protect the confidentiality of this information at all times.
• Teamwork / Professionalism: The IT Support Technician will be working with every department and group at WSOC-TV.
• The IT Support Technician shall do so in a professional manner and work within a spirit of teamwork.
• The IT Support Technician will maintain an awareness of station goals, and work toward achieving those goals.


• Dynamic, self-motivated individual who can respond to the fast-paced day-to-day IT issues in an efficient and effective manner while interfacing with our employees in a friendly, professional style.
• Be on constant lookout for opportunities to improve operations and procedures and be willing to present to station management.

• Associates degree or Technical degree in related field preferred but not required.
• Microsoft, Cisco, or other mainstream certifications are not required but beneficial.
• Three years or more performing technical support functions (Television IT experience beneficial) with proficiency with the following:
o Microsoft Windows 7, 10 – currently in process of migrating to full Windows 10 environment
o Mac OSX, and X-SAN
o Microsoft Windows Server 2008R2/2012/2016
o Networking – LAN (Cisco), WAN, Wireless
o Active Directory
o Microsoft Office 365
o Desktop / Network Security
o Software / Hardware Installation
o Help Desk Support and ticketing – Service Now experience a plus
o Cisco VoIP Phone Configuration / Support
o Troubleshooting all facets of desktop / network IT issues
o Mobile Devices – Phones and Tablets

About Cox Media Group

Cox Media Group is an integrated broadcasting, publishing and digital media company. The company’s operations currently include broadcast television stations, radio stations, daily newspapers, and digital sites.  Additionally, CMG operates the National Advertising Platform businesses of CoxReps - the country’s biggest television rep firm - Gamut, and Videa. The company also offers a full suite of local and regional advertising services through its Local Solutions and Ideabar businesses. CMG currently operates in more than 20 media markets and reaches approximately 52 million Americans weekly across all platforms.  For more information about Cox Media Group, please check us out online at www.coxmediagroup.com.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Organization: Cox Media Group

Primary Location: US-NC-Charlotte-1901 N Tryon St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing


Cox Media Group is an integrated broadcasting, publishing, direct marketing and digital media company that includes the national advertising rep firms of CoxReps. Additionally, CMG owns Cox Target Media, which operates Valpak, one of North America’s leading direct marketing companies, and Savings.com, a leading online source for savings. The company’s operations currently include 14 broadcast television stations and one local cable channel, 57 radio stations, eight daily newspapers and more than a dozen non-daily publications, and more than 100 digital services. CMG currently operates in more than 20 media markets and reaches approximately 52 million Americans weekly, including more than 30 million TV viewers, more than 3.5 million print and online newspaper readers, and more than 14 million radio listeners. For more information about Cox Media Group, please check us out online at www.coxmediagroup.com.

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IT Support Technician

Cox Media Group

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