17 days old

Lead Client Success Consultant - Wisely/Global Cash Card - 181196

Costa Mesa, CA 92626
  • Job Code
ADP is hiring a Lead Client Success Consultant. Please note this role can be remote based in any region of the United States. Please read the job description carefully. This will have upwards of 50% travel domestically in the United States or more. You must have proven experience in Account Management. This is a Sr. Level Role requiring strong Client Relationship skills and you must have experience negotiating with C-Suite decision makers.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Position Summary:

Provide remote and in-person client-facing interaction during re-engagement of assigned accounts to grow Global Cash Card and Wisely Pay Card utilization where utilization goals not formerly realized and/or circumstances warrant relaunch of utilization optimization activities among existing Global Cash Card and Wisely Pay client base. Opportunity to engage in select new-client project launches. Create rollout strategy to maximize utilization growth. Position would be part of the Field Support Team.

  • Responsible for project management, development of blueprints, execution of client defined paperless strategy and maintaining client relationship.
  • Responsible for meeting/exceeding Global Cash Card and Wisely Pay card targets.
  • Acts as a focus point for Global Cash Card and Wisely Pay card utilization growth.
  • Provides ongoing support on phased relaunch activities to clients.
  • Coordinates activities between various internal Global Cash Card and Wisely Pay card Client Service resources in all areas of Wage Payment Solutions including paycard, Totalpay, iPay, payment compliance and various self service tools/features.
  • Responsible for Plan/Setup, Marketing/Communication, Client Education, Enrollment process, Funding review and Inventory management.
  • Conducts product demonstrations with messaging techniques for clients and their employees.
  • Provides best practices suggestions and examples when necessary so that the client achieves growth in utilization.
  • Identifies and provides to client necessary client/employee-facing collateral.
  • Uses performance reports to track relevant metrics for all client Global Cash Card and Wisely Pay card utilization growth engagements and to identify further opportunities for targeted utilization growth efforts.
  • Develops and executes plan to ensure client and its employees experience Global Cash Card and Wisely Pay card utilization growth.
  • Performs other related duties as assigned.
  • 3 years equivalent experience in a similar role or capacity.
  • Bachelors Degree or Equivalent in Education OR Experience


Preference will be given to the following:
  • Bachelors Degree is Preferred.
  • Knowledge in Financial Operations considered an asset.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-08-30 Expires: 2019-10-09

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Lead Client Success Consultant - Wisely/Global Cash Card - 181196

Costa Mesa, CA 92626

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