14 days old

Lead Production Support Technical Analyst

Mississauga, ON L5B
ADP is seeking a Lead Production Support Technical Analyst.
We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.
Job Duties and Responsibilities:
  • Provide support to ensure that client's expectations are met through problem identification and problem resolution efforts.
    Effectively reproduce, test, and verify field issues in a production like environment.
  • Collaborate with product development and external teams to determine root cause for issues.
  • Quickly respond to internal and external team requests regarding clients ensuring that all levels of SLA are met, issues are resolved, and clients have received stellar service.
  • Continually update knowledge and skill base relating to both new and existing products to increase proficiency in troubleshooting and support capability.
  • Forward thinking, proactively seek out problematic processes and procedures and offer solutions new methods and resources to improve efficiency and increase quality.
  • Work in partnership with WFN client implementation and service teams to expedite issues.
  • Accurately create JIRA tickets and defects.
  • Willingness and ability to dive into any application/environment to resolve technical issues.
  • Assists in training/mentoring of team members.
Requirements/ Experience / Skills:
  • High attention to detail with excellent analytical and troubleshooting skills.
  • Organization and time management skills
  • Ability to quickly learn new and complex software
  • Ability to prioritize work and quickly adapt to changing priorities
  • Experience with Payroll, Benefits, HRB, and Time
  • Oracle knowledge
  • Working knowledge of SQL, SQLServer, & TOAD
  • Familiarity with such tools as JIRA, SharePoint, and Splunk
  • Must be able to Multi-Task, work under pressure for escalated client issues, and understand priorities
Preferred Qualifications:
  • 4 - 5 years of directly related experience.
  • Development or DBA Background a major plus

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2020-11-21 Expires: 2020-12-20

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Lead Production Support Technical Analyst

Mississauga, ON L5B

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