1+ months

Manager Client Service

Toronto, ON M9C


Comprehensive Outsourcing Services (COS) provides a selection of payroll, Human Resources and benefits administration services that can act as the payroll or HR department for clients with 50 employees. These services enable our clients to create a customized solution that fits their current needs, while allowing the flexibility to add on modules as client requirements change or business grows.


A payroll professional that manages a base of client accounts within the Comprehensive Outsourcing Services (COS) team. The Manager oversees the daily client payroll processes and escalations and leads a team comprising of Payroll Coordinators and Specialists and is the escalation contact with the COS client. The manager deals with ADP Canada departments such as the Implementation team (Onboarding), Sales, and Client Services, for new COS clients during the client analysis, implementation process and right to first live payroll production.


  • Lead, coach and mentor a Team of Payroll Specialists responsible for providing World Class Service to high value clients throughout Canada and the US.
    Proactively advocate on behalf of clients with other ADP Teams to ensure issues are rapidly identified and brought to closure.
    Identify, document, communicate and implement opportunities for sustainable process improvement focused on enhancing service quality and increasing process efficiency.
    Participate in the establishment, communication, rollout and measurement of Team and Business Unit Q12 focus areas to support and enhance an Employer of Choice environment.
    Assume responsibility for the complete resolution of all aspects of service delivery deficiencies impacting clients, ensuring issues are thoroughly examined and, where appropriate, ensuring processes and procedures are modified to mitigate future occurrences.
    Assure new clients enjoy a very positive ADP experience by working closely with other Teams to smoothly transition new clients onto their Team
    Constantly evaluate knowledge gaps existing in the Team and take steps to eliminate them, in priority order.
    Champion the introduction of new policies, processes, procedures, tools, technology and structure into the work environment, supporting the rapid adoption of same by the Team.
    Support Associate development by providing regular, scheduled feedback, using supportive and directive techniques, with a focus on continual improvement.
    Challenge existing processes and procedures within the control of the Business Unit by providing documented recommendations on why, how and when change should occur.



Canadian Payroll Association certification

  • Knowledge of ADP Canada Paytech workflow

Knowledge, Experience, and Skills:


  • Three to five years experience in a leadership role within a client services environment
    Proven Leadership skills, with the ability to lead by example, mentor, coach, performance manage and act as a positive role model for Team members, while remaining approachable, objective and resourceful
    Advanced experience with computer software applications including Word, Excel,and Lotus Notes
    Superior verbal and written communication skills
    Proven ability to multi-task, probe effectively, analyze and problem solve while exercising sound judgment to resolve complex client concerns in a fast paced and rapidly growing environment
    Ability to successfully work in a changing environment and consistently achieve exceptional quality standards, while ensuring the team provides outstanding customer service to all clients
    Excellent planning, coordinating, organizing and time management skills with ability to delegate
    Post-secondary education or equivalent business experience (3-5 years)
    Canadian and/or US payroll/HR knowledge would be a definite asset
    CPA designation would be an asset

Note to Job Seekers

Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2020-10-28 Expires: 2020-12-26

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Manager Client Service

Toronto, ON M9C

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