30 days old

Mgr. - Remittance & Compliance - 182038

San Dimas, CA 91773
  • Job Code
ADP is hiring a Remittance and Compliance Manager. As a Leadership member of the Tax Center of Excellence Service organization (COE), Manager will maintain a comprehensive knowledge of the various operating systems and jurisdiction requirements, serve as liaison between the Tax COE and the business units, monitor and report on service performance against client expectations, identify and act on opportunities to reduce ADP and client liabilities, influence associates and internal partners to accomplish client objectives and establish effective working relationships across internal business partners. The Manager is expected to participate in projects such as rollouts and releases.

The Manager will also mentor and coach all levels of Service associates against service related/client experience goals; ensure that common trends and root causes are identified to provide training opportunities and help to drive notice avoidance. He/She will provide weekly reporting on productivity and performance of teams and coordinate communications across related internal partners to ensure client expectations are met. Leads, motivates, and engages a high performing organization.


  • Manages all daily activities within the team, ensuring consistent and quality support is provided to all service centers and clients. Manages to the strategic objectives to ensure accuracy and all tax and issues are processed and resolved in a timely, accurate and consistent basis.
  • Creates a high performance team environment that supports/reinforces associate development and retention. Coaches and develops leaders towards a high performing culture and build bench strength for the future.
  • Drives talent development, associate engagement, and performance management throughout organization in alignment to ADP's Pay for Performance Philosophy. Holds individuals accountable for performance. Responsible for recruitment, selection, hiring, and compensation management.
  • Works directly with clients and business partners on escalated situations that require management level involvement as well as contacts clients to assess their satisfaction with the team's ability to deliver solutions.
  • Leverages relationships and collaborates with clients and business partners to anticipate and address client / business exposures and enhance the client experience. Identifies, prioritizes and mitigates high-level risks, both financial and client.
  • Drive continuous improvement efforts for the organization, to include utilizing the Lean Methodology and Six Sigma programs as required. Drive and implement end to end process excellence initiatives.
  • Determines team and individual training requirements. Ensures that timely and effective training is provided, both formal and on-the-job, to enhance the skill base of the team and overall department.
  • Leads the team in adapting to a changing environment through clear expectation setting and rewards desired behaviors and results.
  • Promote contribution and maintenance of ADP Knowledge and Collaboration platform to team.
  • Track team/individual behavior and usage to increase adoption. Ensure metrics are in place to reward contribution and content creation.
Qualifications Required:
  • Minimum of 2 years of proven leadership experience leading associates.
  • Bachelor's degree in Business, Tax, Finance, Accounting or other related field; equivalent in education and experience will be considered.
  • Proven ability to lead a virtual maxtrix-managed organization.
  • Skilled at coaching, motivation, feedback, recognition and mentoring to maximize department results.
  • Ability to identify and resolve critical issues
  • High level written and verbal communication skills; ability to communicate on all levels including client, associates and senior management
  • Able to see beyond immediate effects when making a decision
  • Excellent organizational interaction skills; ability to manage effectively in high stress situations and environments and keep focus on long term strategic objectives, while meeting or exceeding current responsibilities.
  • Must be willing to work from the San Dimas, CA office; not available for remote.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Leadership experience in a service environment
  • Experience in assessing, developing and reengineering business processes
  • Master's degree

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-09-16 Expires: 2019-11-14

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Mgr. - Remittance & Compliance - 182038

San Dimas, CA 91773

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