1+ months

MNC APAC Service Relationship - 173708

  • Job Code


· Liaise with assigned GV clients, ADP Managed Services, Support Teams and Account Managers in an effort to effectively coordinate service delivery activities throughout the GV business model.

· Proactively monitor and advise client and MS and Technical Service Team Leaders on critical issues affecting service delivery.

· Work together with client and ADP groups to assess impact of issues and to assist in determining appropriate courses of action. Manage and monitor action plans in accordance with agreements.

· Act as escalation and coordination point to resolve high profile and/or critical issues occurring between the client and multiple ADP organizations.

· Recommend, develop and maintain effective issue tracking tools (spreadsheets, reports, etc.) to ensure effective communication on progression of outstanding issues.

· Acts as the client and/or ADP advocate, as appropriate, to ensure adherence to required service delivery model.

· Compile, review, and deliver operational performance metrics to assigned client organizations.

· Assist client and ADP in planning and coordinating for events that cause business impact to either party (upgrades, operational model changes, designated contact transitions, etc.).

· Identify and recommend improvements that benefit the operational model for client and ADP.

· Act as subject matter expert for prospect and/or client workshops related to all GV Services models.


·Must have 5+years work experience as client/account management role in service industry (HR professional service, B2B service such as IT, mobility) or as in-house HR, 5+years payroll related experience is preferred.

Must have MNC experience.

·Good communication skills & client management skills (either external & internal clients).

·Ability to influence the actions of others.

·Strong organizational skills with the ability to effectively prioritize work and multi-task.

Well-developed inter personal skills, with an ability to communicate well at all

Ability to work flexible hours when required


78 Shenton Way Lippo Center

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-04-26 Expires: 2019-08-31

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