26 days old

Part-Time, Financial Services Representative - 182822

Toronto, ON M9C
  • Job Code
\u003Cdiv\u003E \u003Cp\u003EAt ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003EIntegrity is Everything is a core value at ADP. Our International Money Movement team is responsible for the operational management and the related process and accounting controls for Money Movement outside the continental United States. We are also responsible for the evolution and maintenance of the computer systems required to support IMM working in conjunction with CIO.\u003C/p\u003E \u003Cp\u003EWe are actively recruiting for a Bilingual Financial Services Representative for our Client Financial Communications Department in Halifax.\u003C/p\u003E \u003Cp\u003EThe Client Financial Communications department comprises two client facing units of Funding and the Finance Call Centre. The Funding team is responsible to manage risk for approximately 1500 Credit Push clients and over 1000 US Reverse Wire (USRW) for accounts based in Canada and Europe. Total annual liabilities collected are approximately $15 billion. The Call Centre handles annually about 100,000 inbound and 50,000 outbound calls related to ADP\u0027s Money Movement product and services. The inbound calls pertain to payroll, third party payments, tax inquiries and admin fees and the outbound calls pertain to reject/return deposits, and for risk mitigation verification for employee payment over $50,000.00.\u003C/p\u003E \u003Cp\u003EPOSITION SUMMARY\u003C/p\u003E \u003Cp\u003EThe Bilingual Financial Services Representative (FSR) is responsible for handling internal and external requests related to payroll and tax inquiries in a centralized call centre environment. Interacting with other departments in ADP, the role of a FSR is to handle both inbound and outbound calls with the inbound component comprising roughly \u0026frac34; of the potential call volume. The FSR is expected to provide world-class service to both internal and external clients by processing requests accurately and professionally in a pleasant manner in adherence with ADP/Government Agency/Financial Partners\u0027 outlined policies.\u003C/p\u003E \u003Cp\u003ERESPONSIBILITIES\u003C/p\u003E \u003Cp\u003E- Coordinate client-initiated requests for exceptions to payroll (i.e. stop payments on cheques/recalls on direct deposits). As well as facilitating tax adjustments and third party payments\u003C/p\u003E \u003Cp\u003E- Collaboration within the call centre to ensure benchmark service levels are maintained/exceeded while proactively ensuring minimal negative impact to both internal and external departmental clients\u003C/p\u003E \u003Cp\u003E- Organize daily outbound telephone communication regarding information received from bank partners concerning rejected/returned employee deposits, trace inquiries and communicate this information to said partners in a prompt, courteous fashion\u003C/p\u003E \u003Cp\u003E- Escalate, as required, emergency banking situations (i.e. manual recalls/refunds, NSF payrolls) and coordinate with the appropriate departments swiftly in order to quickly resolve these issues on a case by case basis\u003C/p\u003E \u003Cp\u003E- Promptly facilitate delivery of client-initiated documentation such as letters of indemnity; tax adjustment forms, banking notices etc. as required\u003C/p\u003E \u003Cp\u003E- Effectively manage daily workloads efficiently (averaging individually 40-60 calls per day) while maintaining and delivering consistent world-class service to internal/external clients\u003C/p\u003E \u003Cp\u003EEducation\u003C/p\u003E \u003Cp\u003ERequired\u003C/p\u003E \u003Cp\u003E- Community College/Some University or equivalent business experience \u003Cbr /\u003E- P.C. Literate (MS Office -- Advanced on all components)\u003Cbr /\u003E- Demonstrated ability to co-ordinate work initiatives and must be detailed and solution-oriented. Must be able to work well under pressure and work independently and as part of a team\u003Cbr /\u003E- Experience in Call Centre environment\u003Cbr /\u003E- Evident and proven strength in client focus\u003C/p\u003E \u003Cp\u003EPreferred\u003C/p\u003E \u003Cp\u003E- Minimum 3 Years business experience with a background in Financial Services or Insurance industry\u003Cbr /\u003E- -Project Management/implementation experience - Demonstrated ability to co-ordinate work initiatives\u003Cbr /\u003E- -Financial Services background with exposure to call center and Oracle A/R \u0026 A/P environment\u003Cbr /\u003E- -Fluent in French and English\u003C/p\u003E \u003Cp\u003EAttributes\u003C/p\u003E \u003Cp\u003E- Strong problem solving skills and ability to learn quickly\u003Cbr /\u003E- Excellent communication skills\u003Cbr /\u003E- Flexibility and adaptability\u003C/p\u003E \u003Cp\u003E\u003Cbr /\u003EAbout ADP:\u003C/p\u003E \u003Cp\u003EWe power organizations with insightful solutions that drive business success. Consistently named one of the \u0026quot;Most Admired Companies\u0026quot; by FORTUNE\u0026reg; Magazine, and recognized by Forbes\u0026reg; as one of \u0026quot;The World\u0027s Most Innovative Companies,\u0026quot; ADP has over a half-million clients around the globe and 60\u002B years of experience as a world-wide leader of business outsourcing solutions.\u003C/p\u003E \u003Cp\u003EADP is an Equal OpportunityEmployer\u003C/p\u003E \u003Cp\u003ENOTE TO APPLICANTS:\u003C/p\u003E \u003Cp\u003EPlease note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.\u003C/p\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-11-11 Expires: 2019-12-12

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Part-Time, Financial Services Representative - 182822

Toronto, ON M9C

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