1+ months

Partner Delivery Manager - 181265

San Dimas, CA 91773
  • Job Code

Partner Connect: Partner Delivery Manager

This position builds upon the vision to establish a scalable and efficient, partner-led go-to-market business model. It will accelerate ADP's Compliance Solutions business unit's growth and drive partner leverage throughout the customer experience journey. This role will work with the Partner Connect team to develop and manage processes and systems across a matrix organization that spans product and technology, program management organization, sales and alliances, implementation, finance, marketing, strategy, and general managers to align and scale the partner business.

To succeed in this role, you should be an excellent communicator, able to work with cross functional teams and build rapport with clients and stakeholders. You are a strategic thinker with an analytical mind and strong problem-solving skills, and are comfortable contributing to change management.


  • Structures, standardizes and improves Compliance Solutions partner operations and enablement processes and models -- for both internal and external partners.
  • Key component of the responsibilities include content and collateral development, training and enablement of internal and external partners, and process optimization in a cross functional setting.
  • Actively support and contribute to the Cloud Migrations program in data collection, process optimization, and multi-channel communication program efforts.
  • Participate in partner facing implementation and playbook methodology development processes - provide leverage to the implementation SMEs assigned to the project.
  • Leads training, enablement, and certification of partners -- particularly for delivery functions such as implementation, integration and product experiences.
  • Manage and refresh assets on Partner Portal. Be the first point of contact for information and collateral for delivery and product partners that have been enabled, trained and certified on joint methodologies and processes.
  • Support ADP hosted partner meetings, conferences and events as needed.


  • Bachelor's degree
  • At least 5-7 years of experience or more in project management, process improvement, product management and experience with field/client relationship partnerships
  • At least 3 years' experience in B2B Enterprise technology market in a client or partner facing role

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • At least 3 years' experience in a Partner development role, with strong technology and delivery orientation
  • Ability to blend product, technology and business strategy to develop vision and strategy for partner success
  • Experience working closely with partner operations, partner management, sales, clients, vendors and other partners
    • Strong partner and client relationship building skills
    • Understanding of ERP market and system integrator eco-system a plus
  • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
  • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
    • Advanced proficiency in Excel, Power Point and Visio
  • "This role requires the ability to be dynamic and agile. Candidate must be comfortable pivoting on and off various projects to new ones as needed."

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-08-21 Expires: 2019-10-23

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Partner Delivery Manager - 181265

San Dimas, CA 91773

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