14 days old

Payroll Manager - 183693

El Paso, TX 79901
  • Job Code
    183693
ADP is hiring a GlobalView Manager, Payroll. In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting GlobalView's SLA.  This person will ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards.  He/She will review and define methodologies or processes and ensure Payroll Specialists are trained following GlobalView requirements, including Stellar Services.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:
  • For Payroll Specialists, create, review, develop and communicate standards, processes that ensure ADP meets or exceed ADP contractual requirements within the groups and adhere to GlobalView & ISAE 3402 standards.
  • Review and deploy consistent DTPs
  • Ensure Payroll Validation Process is consistent and accordingly applied
  • Work closely with SSC Team Leads and HR in order to ensure Payroll Specialists are recruited and trained consistently according to GlobalView standards.
  • Ensure all Payroll Specialists have the appropriate training planned as defined in the job description (GlobalView tools, Stellar Services, ticket management, core business processes, SLA awareness...).
  • Review training plans and advise Team Leads on consistent and ongoing improvement in coordination with Global Education Services.
  • Act as advisor whenever relevant in recruitment processes for Payroll Production
  • Identify Talent, work with Team Leads and HR ensuring appropriate development plans are created.
  • Monitor attrition to be aligned with GlobalView goals, if discrepancies exists propose corrective actions.
  • Monitor day to day operations to ensure Payroll Specialists perform in accordance to the defined role and meet our SLAs.
  • Monitor escalations for MS and COS clients and report to Team leads.
  • Effectively and consistently manage process changes (including roll out and communication).
  • Constantly monitor ticket responses (quality & SLAs).
  • Ensure on going coordination : With Application Support and Payroll Production process owners / leads (knowledge sharing, best practices, talent management, shared contribution to FAQs and KM database.)
  • With counterpart in Shared Service Center. (knowledge sharing, best practices)
  • Work with GES team, Subject matter experts and Team Leads to assure implementing training for country specifics and readiness for on boarding new clients.
  • Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices.
  • Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
  • Over 5 Years, Up to 8 Years of Directly Related Experience
  • At least 5 years of experience managing payroll production teams
  • Bachelor's Degree or its equivalent in education and experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Mexican payroll knowledge a plus
  • Fluent in English and Spanish (oral and written)
  • Process driven / experience in deploying process across multiple teams
  • SAP CRM or knowledge and practice of other Client Relationship Management tools
  • Perfect understanding and practice of payroll processing procedures
  • Strong client service orientation
  • Good analytical skills
  • Ability to work in a team environment
  • Excellent verbal and written communication skills
  • Strong initiative and enthusiasm
  • PC literate (Windows, Excel, Word)
  • Very good understanding of ADP applications, payroll procedures

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-10-01 Expires: 2019-10-31

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Payroll Manager - 183693

ADP
El Paso, TX 79901

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