6 days old

Project Manager - 182395

Toronto, ON M9C
  • Job Code

The job focus is to provide accountability for executing the "OneADP" Project Management methodology for all assigned projects spanning multiple products and business units. Project Managers (PMs) collaborate and consult with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. They oversee development, communication, control and execution of project plans in a manner consistent with the framework of "OneADP" solution delivery. PMs ensure client needs are satisfied by delivering projects with a high degree of quality. PMs ensure internal and external partners who may represent multiple functions and relationships understand and adhere to key timeframes and quality goals. PMs also ensure resources are shared dynamically to meet the demands (internal and external) of specific areas.

Job Responsibilities:

  • Executes the "OneADP" Project Management methodology with a focus on concurrent, multi-product implementations. Drives the successful implementation of the entire "OneADP" product solution from Sales transition through Implementation to Service transition. Coordinates tasks throughout the project life cycle while maximizing the client relationship at all levels and providing a unified client experience. Gains commitment, alignment and engagement from all Project Team Members in pursuit of Major Accounts Services' mission, vision and values of providing integrated solutions and World Class Service. Influences and manages the collective performance of an Implementation Project Team that may span multiple business units (i.e. Retirement Services, FSA/Cobra, Concur, 3rd-party vendors, etc.) Develops and executes appropriate client conversion strategies. Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall Implementation methodology, tools and processes.
  • Collaborates and maintains project control. Consults and collaborates with a highly virtual and matrix-managed client and ADP Project Team by expertly overseeing development, communication and execution of all project goals. Plans, schedules and controls the activities of complex business projects. Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents, to ensure processes are followed and goals achieved. Coordinates the new client transition process at the conclusion of the implementation for each product purchased. Ensures that all necessary documentation is properly distributed to facilitate the ongoing support of complex client solutions.
  • Manages internal and external relationships and acts as single point of contact and escalation for all key project stakeholders. Maintains the Project Team's focus on exceeding client expectations. Proactively contacts clients during the implementation process to assess satisfaction and the team's ability to deliver a comprehensive "OneADP" solution. Monitors implementation quality and productivity using established metrics. Develops professional relationships with ADP associates from other business units, and leverages those relationships to ensure a quality implementation experience for the client. Anticipates and oversees escalated project issues and assures that the responsibility for resolution is assigned and resolved by the appropriate Project Team Members. Provides appropriate feedback to team members and management regarding overall team performance as well as individual performance in achieving project goals.
  • Mentors new Project Managers and participates in collaborative, cross-BU initiatives. Provides leadership, guidance and direction to team members in the absence of the manager. Participates in task forces, strategic initiatives, acquisitions, stretch assignments and collaboration opportunities with other BUs.
  • Performs other related duties as assigned.


Key Success Factors:

  • Competent in Microsoft Office Applications
  • Analysis
  • Relationship building/networking
  • Results orientation/exceeding client expectations
  • Creates and articulates a clear sense of direction
  • Champions ADP processes and tools
  • Leadership
  • Project Management
  • Facilitation/Communication
  • Influence
  • Organizational skills
  • Conflict Resolution
  • Time Management
  • Negotiation
  • Resourcefulness


  • 3-5 years of project management experience or minimum of 2 years of directly related ADP project management experience with resultant knowledge of Customer Service, HR, or Payroll/Finance system implementation.
  • Clearly possesses both advanced knowledge of functional area, plus in-depth knowledge of related company products.
  • Recognized as having advanced knowledge of assigned topics and as an overall expert in project management.
  • Demonstrate project leadership skills.


Skills and Abilities:

  • Strong negotiation skills
  • Competent in Microsoft Office Applications
  • Demonstrated project leadership
  • Demonstrated conflict resolution skills
  • Excellent communication skills (persuasion, motivation)
  • Excellent analysis skills
  • Strong relationship building/networking skills
  • Results-orientation/exceeding client expectations
  • Creates and articulates a clear sense of direction
  • Champions ADP processes and tools



  • Bachelor's Degree in Business Administration or related field or equivalent in education and experience required.
  • Professional certifications (PMP) preferred.
  • Continuing education or certification in Project Management is helpful.

About ADP:

We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer.


Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.

ADP Canada will recruit, select, orient, develop, and promote associates based on our strategic direction and our values. We have made a commitment to address barriers in our employment processes and are committed to providing accommodations for people with disabilities. If you require an accommodation, please contact our Canadian Head Office at 416-207-2900 and ask to speak to an ADP Canada Human Resource associate or email Canada.Accessibility@ADP.com.



We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-10-10 Expires: 2019-11-13

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Project Manager - 182395

Toronto, ON M9C

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