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SAP NS2 Content Management Business Support Specialist-Herndon-20171 Job

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SAP NS2 Content Management Business Support Specialist-Herndon-20171 Job

SAP NS2 Content Management Business Support Specialist-Herndon-20171 Job

Date: Aug 14, 2018

City: Herndon, VA, US, 20171

Company: SAP

Requisition ID: 190504
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SAP NS2 Business Support-Content Integration Specialist-Herndon-20171


Ensure and execute the process of handling resource requests, searching and staffing resources with a high level of efficiency, quality, compliance and discipline. E.g. Serve as request owner, role owner, searching party, check completeness, and validate requests, conduct 3rd party processes, identify and propose candidates according to staffing processes, and help on escalations

Understand and support Advanced Delivery Management (ADM) as the new way to deliver Services

Work as a multiplier for ADM  

Support of internal projects / activities as experienced subject matter expert in a process area

Project responsibilities – definitions, rollout, training support, communication plan

Elaborate and coordinate dedicated work streams as part of a program

Internal systems maintenance & reporting

Management Reporting, including reporting based on Utilization, Forecast and Budgeting

Knowledge Management capabilities, such as setting up KM processes to capture and document knowledge, sharing the learning from experiences and projects, ensuring reusability of knowledge, structuring content and coaching others on how to use / manage the knowledge

Support the creation of processes, frameworks, reporting tools, and guidelines

General communication support, creation of content


In the area of Service Delivery:

Consulting Services definition & maintenance

Oversees key Delivery processes – Bid, Services Delivery, Risk Management



Functional Experience

2 years experience as Business Support Associate

Experience in taking responsibility for assigned project tasks


Managerial Experience

Experience in leading small virtual teams



Final degree (e.g. business administration, psychology, economics, computer sciences) or equivalent work experience

English: Conversational



Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:


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