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We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
- Ensure client satisfaction and maximize performance
- Act as a subject matter expert
- Resolve issues related to features, functionality and client knowledge
- Coordinate and facilitate regular proactive meetings with client decision-maker
- Coordinate and manage client level projects
- Train and mentor account managers
- Assist with development of procedures and documentation related to account management
RESPONSIBILITIES:
- Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed.
- Effectively handle all client inquires with quality and within the established SLA's.
- Contact and visit high profile clients proactively to ensure satisfaction and retention. Prepare and deliver account review presentations. Perform regular analysis of assigned accounts to identify successes and opportunity for improvement.
- Assist in the creation and implementation of new processes and procedures.
- Coordinate client level projects including addition of features, client mergers and acquisitions, regulatory changes, etc.
- Meet department standards and metrics
- Bachelor's Degree or equivalent in education and work experience.
- 3-5 years of direct client servicing experience required.
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.
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