1+ months

Senior Director Infrastructure Engineering - 184168

Roseland, NJ 07068
  • Job Code
\u003Cdiv\u003E\u003Cstrong\u003EADP is looking for a Sr. Director Infrastructure Engineering\u003C/strong\u003E to create a seamless, modern endpoint experience for all our associates across all endpoint devices (desktop, laptop, tablet or mobile).\u003Cstrong\u003E This role will drive Automation and Digital transformation\u003C/strong\u003E and must be well versed with agile way of working to engineer solutions using emerging technology.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EAs a Sr. Director within the Global End User Computing (EUC\u003C/strong\u003E) \u003Cstrong\u003EOrganization\u003C/strong\u003E, this role will have responsibilities for the overall architecture of our associate platforms, software packaging, platform security, virtual and physical platforms, corporate mobility solutions, office automation solutions and the platform and application automation technologies.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003EThe Sr. Director of Infrastructure Engineering directs and manages Infrastructure Engineers and Architects to ensure the proper approach to technology selection, application and deploy solutions across the enterprise.\u003C/div\u003E \u003Cdiv\u003E\u003Cbr /\u003EThe EUC Sr. Director of Infrastructure Engineering also manages (designs, develops, deploys and maintains) the architecture, standards and roadmap to assure effective integration of infrastructure systems to support the ADP enterprise business.\u003C/div\u003E \u003Cdiv\u003E* Understand the enterprise business process\u003Cbr /\u003E* Determine the requirements of the business functions\u003Cbr /\u003E* Understand existing system and architectures\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EScope of the Chapter\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EEndpoint Management Tools and Technologies including SCCM, OSD, Jamf Casper (Mac), Airwatch \u0026 Intune (Mobile), Auto Pilot\u003C/li\u003E \u003Cli\u003EVirtual Platform services and technology (Citrix, VMWare, AWS) and VDI for Developers\u003Cbr /\u003EEndpoint backup/sync solutions\u003Cbr /\u003EEndpoint Micro-virtualization/sandboxing\u003Cbr /\u003ESoftware packaging and lifecycle management\u003Cbr /\u003EPersona - User/Cohort Groups(Sales, Execs, R\u0026D, Service, Implementation, General Associates) -- delivering focused, purpose built solutions for given communities of users\u003C/li\u003E \u003Cli\u003EInfrastructure Protection, Endpoint Protection, Data Protection, Mobile Device Mail Sync, OS Security Standards, Microsoft Patch Review\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EGoals\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EProvide standard solutions to specific end user groups in order to improve associate experience and productivity and maximize efficiency\u003Cbr /\u003EProvide best in class virtual platforms designed and implemented per business needs. Continuously improve and maintain the service in order to improve stability and security\u003C/li\u003E \u003Cli\u003EAutomation of key services including software requests, application delivery, and Device as a Service\u003Cbr /\u003EOperational excellence using more efficient, cloud based tooling\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003ESuccess Metrics\u003C/strong\u003E\u003Cbr /\u003EStability - Reduction of outages across all Endpoint products\u003Cbr /\u003EResiliency - Increase uptime and availability by providing well planned, resilient infrastructure designs\u003Cbr /\u003EEfficiency - Automate repeatable manual tasks (reduction of service request through self-service and self-heal options. Remove handoffs through delegation to reduce human interaction and number of service desk tickets \u003Cbr /\u003ESecurity -- enhance security posture (ex. Expand VDI usage throughout the business)\u003C/div\u003E \u003Cdiv\u003E\u003Cbr /\u003E\u003Cstrong\u003EOperational tasks of the recipe team:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EEscalation point for Endpoint Management related services\u003C/li\u003E \u003Cli\u003EMonitoring and Incident Response of production issues\u003C/li\u003E \u003Cli\u003ECapacity planning for existing on-premises infrastructure\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003EKey Responsibilities:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EResponsible for Global EUC Platform Engineering:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EAll aspects of end user platform architecture\u003C/strong\u003E, standards and services including platform hardware standards, peripheral standards, OS standards, office automation, browser and the standard build that delivers those standards to an end point.\u003Cbr /\u003EResponsible for end user platform and application virtualization architecture, strategy and technology.\u003Cbr /\u003EAccountable for the Apple MAC practice.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003EPrimary contact for Vendors like HP, Citrix, Apple, VMWare, Microsoft Premier Support relationship.\u003Cbr /\u003EResponsibility for Associate facing Mobility architecture, strategy and technologies including smartphone, slate and tablet computing platforms and services.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003EAccountable for Software management, delivery and packaging services for end points.\u0026nbsp;\u0026nbsp;The position provides IT leadership across the ADP Enterprise in the planning, creation, implementation and support of end user facing systems and information technologies that support the ADP Strategic Business Plan.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EThis position defines the direction, objectives and strategies for End User platform, Software Management, Mobility, End User Virtualization and Support services for all internally facing systems across the ADP Enterprise;\u003C/strong\u003E delineates the services to be offered by the function to development and infrastructure teams; and develops the service framework needed to provide the services efficiently, effectively and at acceptable return on investment levels.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003EResponsible for all aspects of the architectural engineering lifecycle from inception, design, engineering, deployment, maintenance and decommissioning of a set of leading edge end user platforms inclusive of the following: \u003Cbr /\u003EWindows OS Standard\u003Cbr /\u003EApple OS Standard\u003Cbr /\u003EOS delivery mechanisms\u003Cbr /\u003EMobility platforms and solutions\u003Cbr /\u003EPlatform hardware standards\u003Cbr /\u003EPeripheral standards\u003Cbr /\u003EOS maintenance processes and mechanisms\u003Cbr /\u003ESoftware virtualization\u003Cbr /\u003EPlatform virtualization\u003Cbr /\u003EOffice automation standards\u003Cbr /\u003EPlatform management standards\u003Cbr /\u003EBrowser standards\u003Cbr /\u003EPlugin standards\u003Cbr /\u003EAutomation\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E* Continue to drive the delivery of end user technologies and services that are highly reliable, available, serviceable and usable. \u003Cbr /\u003E* Assist in the development and maintenance of an 18 -- 24 month end user platform roadmap that supports the requirements of the business and encompasses industry leading technologies and trends.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E* Provide tier four support for end user support incidents and requests that cannot be resolved by the tier I, II and III organizations. \u003Cbr /\u003E* Provide continuous improvement on the services offered through the measurement of key performance indicators\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003CP\u003E\u003Cdiv\u003E* Preference will be given to candidates with a Master\u0027s Degree in Computer Science, Information Systems, Engineering or related discipline.\u003Cbr /\u003E* Bachelor\u0027s Degree is required in the related fields.\u003Cbr /\u003E* Expertise in defining and building an enterprise digital transformation\u003Cbr /\u003E* Must be a \u0026quot;Hands-In\u0026quot; Inspirational Leader and Technology Pioneer\u003C/div\u003E \u003Cdiv\u003E* 12\u002B years of IT management experience with a proven track record of hiring, coaching and retaining highly skilled cross-functional technical teams\u003Cbr /\u003E* 7\u002B years of relevant industry experience and a proven track record of expertise in the engineering of end user platforms with a demonstrated progression of responsibilities\u003Cbr /\u003E* Deep domain knowledge and extensive experience with large scale application and desktop virtualization technologies with working knowledge of Citrix XenApp and XenDesktop. \u003Cbr /\u003E* Proven experience with industry standard end-user technologies including hardware, mobility, operating systems, office automation, browsers, communications, security, identity management, directory services, software management, software packaging, workflow management, project tracking and messaging/collaboration technologies\u003Cbr /\u003E* Experience with utility computing and cloud based platforms in a SaaS environment is a plus. \u003Cbr /\u003E* Ability to set strategic and tactical departmental level goals that align with overall IT direction\u003Cbr /\u003E* Strong leadership and management skills with a proven ability to collaborate with cross-functional teams\u003Cbr /\u003E* Excellent written and verbal communication skills with an ability to communicate at all levels of the organization\u003Cbr /\u003E* A true passion for customer service is required\u003Cbr /\u003E* Bachelor\u0027s or advanced degree in in Computer Science or a related field\u003Cbr /\u003E* Approximately 10% travel is required\u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-18 Expires: 2019-12-12

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Senior Director Infrastructure Engineering - 184168

Roseland, NJ 07068

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