9 hours

Senior Product Marketing Manager, Retention

El Segundo, CA
  • Job Code
Job Id:1827085
Job Title: Senior Product Marketing Manager, Retention
Company: AT&T
Location: El Segundo, California
Category: Marketing/PR
Job Type: Full Time

Our Retention Marketing team is seeking an energetic, go-getter who can operate and thrive in a fast paced and dynamic environment. Someone who not only has an eye and passion for identifying business opportunities, but the analytical prowess and tactfulness to take meaningful actions.

The Senior Marketing Manager is responsible for creating and managing proactive retention marketing programs to help mitigate customer churn. This position will have a heavy emphasis on identifying and building out our digital marketing strategy and capabilities. This role will serve as lead strategist in cross-functional programs ? collaborating and managing multiple stakeholders (i.e. Business Analytics, Finance, Sales Operations, Customer Service, Third Party Call Centers). This individual will also need to have the ability to present business cases & recommendations to gain consensus among the cross functional teams.

  • Business case development for customer retention initiatives driving KPIs such as churn and call center call shed
  • Lead the ideation, development, execution and subsequent enhancements and optimization of proactive retention programs with both internal and external (agency/consultants) stakeholders
  • Develop and also serve as the ?front door? and subject matter expert for digital requests/needs within the retention marketing team
  • Forecast, track, analyze and communicate key program and retention metrics
  • Partner with Business Analytics, Business Intelligence, Marketing Technology (MarTech) and Digital Marketing on new and innovative digital platforms and technologies

  • Bachelor?s degree with concentration in General Business, Marketing, Finance, Analytics or Management preferred
  • 3 - 5 years? relevant experience (Marketing, Research, Analytics or Program Management) required
  • Ability to effectively operate within diverse and cross-functional groups
  • Strong project management skills
  • Experience in digital, social, email, direct and integrated marketing
  • Strong problem solving and analytical skills, including a qualitative and quantitative skill set
  • Ability to champion ideas and execute in an expedited timeframe
  • Advanced skills with Microsoft Office suite of products ? most specifically Power Point, Excel and Outlook
  • Results-oriented with a winners mentality
  • Ability to accommodate change and adapt accordingly
  • Excellent communication skills, including working effectively with business and technical managers

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V


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Senior Product Marketing Manager, Retention

El Segundo, CA

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