11 days old

SPA-Connectivity Project Manager

Alpharetta, GA 30009

I. Position summary: 

The connectivity project manager is accountable for the implementations of ADP's Data integration solutions by coordinating client, consultant and partner resources and being the central point of contact in the global phases of the project. 

Role objective: 

  • Reach yearly objectives with regards to implementation project starts and revenue
  • Assess throughout the implementation if the solutions continue to fit Clients needs and drive change
  • Maintain accurate project, program and client statuses at all times
  • Create specific reports when required
  • Improve the tools, processes and methodology used by the team to maximize service quality
  • Embrace new product enhancements or products and define the implementation strategy
  • Champion and be accountable for the assigned part of the implementation process. 

II. Responsibilities: 

  • Stand as ADP's main point of accountability facing Client Headquarters during the implementation of ADP's Data integration solutions
  • Provide consultancy to clients regarding their HR system setup, development requirements, data gathering and alignment strategies
  • Manage internal resources working during implementation and be accountable through the duration of the implementation
  • Define the plan and project milestones
  • Approve the definition and execution of remediation action plans
  • Draw the strategy for clients from the get-go in the global phase basing on best practices and ADP expertise
  • Monitor and manage overall Client relationship and satisfaction at headquarters level during the implementation phase
  • Ensure a proper transition from Implementation to Recurring phase with Client Service teams
  • Provide reliable Starts declaration and forecasts
  • When required, support Sales agents to advise on the fit of ADP Data integration solutions to client needs at pre-sales stage
  • Submit recommendations on how to improve the relationship with the client, related to implementation phase, with ADP partners. 

III. Qualifications: 

1. Experience/Skills:

  • Three years minimum experience in implementing or serving Payroll/HR related projects
  • Proven experience in Project management:
    • Ability to plan and Accountability to deliver
    • Capacity to face tense client-facing situation
    • Be proactive with a problem-solving spirit
    • Advanced communication and presentation skills in Client facing context and multinational environment
    • Ability and enthusiasm in animating virtual meetings involving international parties
    • International culture and ability to work in a multinational environment
    • Advanced in spoken and written English: Additional languages are pluses
    • Ability to follow complex analytical arguments and summarize for reporting
    • Engaging resources in Matrix Organization, dispatch work-packages and manage results. 

2. Education:

  • Payroll (and HR) related trainings are advantages
  • Project management-type degree or education is a plus 

IV. Key Interfaces: 

  • Connectivity Manager / Team Lead (day-to-day)
  • Connectivity Director (escalations)
  • Service Delivery Managers (client handover)
  • Partner Managers (partner issues)
  • Sales (sales consultancy)
  • Client Headquarters and local Client in-country (day-to-day)
  • Other ADP businesses counterparts 

V. Key Performance Indicators: 

  • Number of projects going live
  • Financial starts delivery
  • End-to-end duration of the implementations (start speed, from signature to go live)
  • Accuracy in project, program and client data
  • Client satisfaction survies on implementation when applicable.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2021-04-26 Expires: 2021-06-06

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SPA-Connectivity Project Manager

ADP
Alpharetta, GA 30009

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