1+ months

Sr. Dir., Field Learning Leader

Alpharetta, GA 30009

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

ADP is hiring a Senior Director, Field Learning Leader. Through membership on the BU SLT, this individual will collaborate closely with leaders throughout the business to proactively identify learning requirements to add value and establish learning as a strategic business partner. You will ensure learning priorities and resources are aligned with both the business strategy and L&P strategy. You will lead teams responsible for designing, developing and delivering learning solutions that are specific to the BU, in collaboration with the L&P COE and GTD for associates and clients aligned to his/her business unit. You will partner with the other Learning Leaders across the enterprise to develop strategies to support the deployment of ADP wide learning initiatives. You'll highlight their BU strategies and influences overall project and deployment plans to meet the goals of the business. Success in this role is measured by the leader's ability to run an efficient learning team while delivering highly effective learning solutions that drive business results.


  • Staff management: Recruits, selects and manages learning team. Assigns roles, responsibilities and BU-level projects. Provides coaching and mentoring and supports continuous learning and staff development that enhances individual performance and team capabilities. Establishes clearly defined department and individual goals and objectives and communicates these to associates through department and performance planning. Provide periodic performance feedback vs. objectives and conducts annual performance reviews on all associates and makes compensation decisions. Responsible for hiring and terminating as required. Determine the department's training requirements and ensures timely and effective training schedules both formal and on-the-job, to enhance the skill base of the department.
  • Relationship Management: Works with colleagues to establish and enhance Learning and Performance as a strategic partner with senior management and cultivates relationships with key stakeholders throughout the organization. Partners with internal business units to anticipate and respond to business and organizational needs and to ensure learning investments and resources are aligned to business strategy and priorities. Partners with field management to identify opportunities for innovation and service improvement and drive improved associate performance through coaching initiatives.
  • Performance Consulting: Proactively collaborates with business leaders to help identify and close performance gaps. Serves as primary point of contact for BU learning needs and questions. Conducts front end analysis to confirm gap can be addressed through training. Actively consult with business leaders and other internal customers to diagnose performance issues and develop appropriate solutions -- whether the solution contains a learning component or not.
  • Learning Analysis: Leads team in assessing and validating learning needs of business segment internally and externally using business success measures and learning metrics. Partners with COE in prioritizing needs and ensuring needs are fulfilled according to success measures. Prepares business cases with ROI justification for investments.
  • Learning Design, Development and Delivery: Leads team in designing, developing and rolling out learning solutions, in collaboration with COE, to enhance individual, team and organizational performance. Deliver learning solutions and services for clients that are designed to lower the cost of service, increase client satisfaction, and increase client solution adoption.
  • Client Learning Business Development: Identifies and implements new business opportunities designed to grow learning services revenue and increase the overall value provided to clients while lowering the cost of service and increasing client solution adoption. Conducts cost benefit analysis to evaluate the viability of new revenue opportunities. Forecasts and manage revenue target (as applicable).
  • Marketing Communications: Leverages marketing communications strategies and materials developed by L&P COE to promote learning offerings internally and externally and achieve high levels of adoption.
  • Operations: Ensures team adherence to standard operating procedures established by L&P COE to ensure high quality, cost effective, scalable and timely output. Drives productivity improvements by continually innovating learning and development programs that ultimately drive greater associate and client satisfaction. Establishes performance and operating standards as they relate to associate learning and development and certification criteria.
  • Budgeting: Forecasts and manages to team's learning budget.
  • Performs other related duties as assigned.


  • Bachelor's Degree or equivalent in experience.
  • Major or Area of Concentration: BA/BS in Education, Organizational Development, or Business Administration, or the equivalent in education and experience, required. 
  • Minimum of 8 years of directly related experience including a minimum of 5 years people leadership experience (direct or indirect).
  • Up to 20-30% travel required.
  • Required to work varied working hours to cover global team.

Preference will be given to candidates who have the following:

  • Advanced degree preferred.
  • Extensive experience in a learning and development organization supporting adult learners, with in-depth knowledge of delivering a high quality learning experience.
  • Proven track record of successfully managing a growth business in a service industry. Knowledge of payroll products and payroll industry preferred.
  • Demonstrated knowledge of multi-channel delivery methods.
  • Knowledge of professional coaching models and remote management skills.
  • Knowledge of learning discipline, people management skills.
  • Requires broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment.
  • Has in-depth knowledge how their learning discipline integrates within the business and how the different areas in learning collectively integrate within the SBU, has knowledge of direct competitors.
  • Leads a function typically through multiple levels of managers of diverse activities. Adapts and executes broader segment strategy to achieve key business objectives; directly contributes to segment strategy development. Makes trade off decision on resources (budget/human/time).
  • Evaluates key business challenges; directs the development of new or innovative solutions.
  • Guided by company strategy and functional business objectives, impacts results of a core business.
  • Influences and negotiates with great latitude on outcomes; presents and defends complicated or delicate issues.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.



  • Other
Posted: 2022-03-16 Expires: 2022-06-23

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Sr. Dir., Field Learning Leader

Alpharetta, GA 30009

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