16 days old

Sr. Dir. - Infrastructure Service Management

Roseland, NJ 07068

ADP is hiring a Senior Director Infrastructure Service Management

  • Do you enjoy exploring, identifying, and inspiring the future of the workplace and the lives of millions of people?
  • Are you a thought leader and the go-to person in your field of expertise?
  • Do you live and breathe problem-solving, innovation, and collaboration?

Well, then you might be just the person we're looking for. #HelloWork

First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed and innovation is encouraged. The result? We're changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success.

Reporting to the Global Head of Infrastructure, The Sr Director, Infrastructure Service Management is responsible for Service Management and L1 operations / SWAT team across all Infrastructure.

Additional Responsibilities

  • Accountable for establishing, executing and maintaining the Service Management and Operations vision and strategy across all Infrastructure
  • Responsible for critical service management processes specifically Incident management, Problem Management and Change & Release Management
  • Responsible for managing a 24x7x365 SWAT team for L1 support across all Infrastructure technologies with a view to being the first line of support for all incidents resolving them within 4 hours or less and escalating to L2/L3 ops support where appropriate
  • Provide eyes on glass monitoring where appropriate in support of L1 operations
  • Responsible for Problem Management with a view to identifying opportunities for continuous reduction of incidents and MTTR and assigning the same to the core infrastructure engineering teams
  • Responsible for coordinating large infrastructure releases providing release management, project coordination, coordination with other teams and managing all communications related to the activities
  • Responsible to identify gaps in monitoring and assigning them to the relevant infrastructure teams for remediation
  • Identify opportunities for automated remediation including preventive actions and assign to infrastructure engineering teams
  • Lead a culture of ensuring urgency around identification of root causes and implementation of after actions to ensure prevention of future outages
  • This role is expected to have strong experience in Cloud technologies
  • Lead culture and talent transformation to a software driven hybrid cloud operation
  • Requires strong leadership influence, executive level presence, ability to lead change, business/finance acumen, and demonstrated ability to lead multi-million-dollar initiatives as well as strong governance, organized methodology and execution.
  • Responsible for planning and managing the budget for Service Management team
  • Must be able to respond to and address gaps related to internal, security and compliance audits
  • Organizes teams for the ongoing evaluation, testing of emerging technologies that apply to Infrastructure Services for global operations and identified the need and initiatives recommendations for new and enhanced Infrastructure technologies, services or resources
  • Create and distributes regular executive level communications and key milestone achievements on related projects
  • Identifies, recommends and compiles required metrics in support of budgeting and investment requirements for related initiatives.

EDUCATION and/or EXPERIENCE:

  • BS in Information Technology, Engineering, Computer Science or Mathematics preferred.
  • 10+ years' experience in managing a global team. Experience working with several lines of business (operations, service, implementation, etc.) is ideal. Demonstrated ability to lead multi-million dollar initiatives from inception to implementation.
  • Must be able to work well under pressure and have a strong understanding of the existing technology landscape along with new and emerging technologies, as well as, Business Process improvements and Change Management.
  • Must possess excellent executive level communication, presentation and negotiation skills and recognized organizational savvy. Superb organizational and time management skills for managing multiple, diverse and conflicting activities and senior leaders as required.
  • Must be able to interface with and influence key internal stakeholders, as well as interact effectively with C-level client contacts and third party vendor executives
  • Proven ability to drive decisions and actions among diverse groups to achieve goals.
  • Strong quantitative, analytical, benchmarking and statistical skills
  • Experience leadership capable of building a strong cross business unit team that can achieve the highest standards of performance.

Attitude

  • Considers themselves a technologist or engineer first, and seeks to champion development creativity.
  • Empathy for customer needs and business unit associates to drive overall customer success.
  • Able to make the hard calls on personnel assignments. Not afraid to take bold moves.
  • Understands the criticality of quality and continual operations (24x7x365).
  • Can operate in distributed/large company (1000+ engineers working in software/SaaS).

Just some of the reasons why you'll love working here:

  • You can be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
  • You can bring your passion and fun. Corporate culture woven from highly diverse perspectives and insights.
  • You can balance work and personal time. Resources and flexibility to more easily integrate your work and your life.
  • You can continue learning and growing. Ongoing training and development opportunities for even the most insatiable learner.
  • We pay you to pay it forward. Company paid time off for volunteering for causes you care about.

Does this sound like you? Then, what are you waiting for? Apply now!

Powerful Technology + Real People = Awesome Results. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by DiversityInc as one of the "Top 50 Companies for Diversity," ADP powers the working world with hire-to-retire solutions. Whether it's a small business on Main Street or a global enterprise, ADP's leading solutions and expert guidance help over 740,000 clients around the globe reduce costs, stay compliant, and unlock their people's potential. Less paperwork. More teamwork.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2020-11-07 Expires: 2020-12-06

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Sr. Dir. - Infrastructure Service Management

ADP
Roseland, NJ 07068

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