1+ months

Sr. Director Implementation - 182773

Alpharetta, GA 30009
  • Job Code

ADP is hiring a Sr. Director, Implementation Delivery. The primary focus of the Sr. Director is to develop a program framework and lead a team of implementation associates responsible for preparing clients as well as providing technical and subject matter expertise throughout the process.

This role is responsible for the hiring, management and development of an experienced staff, including indirect/dotted-line management of Director-level roles in the Product and Technical Services, as well as Service organizations. Ensure successful on time, on budget and quality implementations.

The Sr. Director must be adept at managing across a matrix environment and influencing senior leaders in the Service, Product, Strategy, Org Readiness, and Technical Services groups. This role is expected to provide thought leadership in developing and/or enhancing best practices to improve and set strategic direction of the program (specifically regarding methodology/implementation best practices, client analysis & scheduling, custom solution development, client strategy & segmentation, and product roadmap strategy).


At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.  We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


Associate Management:

  • Manage the day-to-day activities of teams ensuring client business needs are fully analyzed/addressed and all pre-work & custom solutions are fully scoped/documented prior to moving the client into the migration phase. Continue solution support over the lifecycle of the client migration as needed.

Project Management:

  • Manage associate assignments based on knowledge of staff, product and client expectations.
  • Promote accountability of project team to deliver on time, on budget, high quality implementation to yield a client reference. Ensure effective use of team resources.
  • Responsible to oversee and manage all client scheduling/induction into the program.
  • Counsel associates with complex tasks. Liaison / escalation resource to other ADP business units.
  • Responsible for developing and fostering productive working relationships between multiple business units.
  • Involved in setting strategic direction of implementation process improvements that may span multiple business units.
  • Manage client expectations and monitor client deliverables.
  • May identify additional business based on knowledge of client needs. Work as a business partner with client to resolve issues and achieve project goals.
  • Act as a focal point for clients to discuss changes, handle client escalations, and manage strategic changes in business.
  • Develop and maintain long-term client relationships at all levels of client organization.
  • Responsible for Quality Survey process management and results assessments / action planning.

Financial Management:

  • Responsible for starts forecast and budget planning.
  • Sales Relationship Management:
    • Manage relations with Sales Executives, focused on efficient and effective Sales process management win / loss reviews / lessons learned, establishing / maintaining core implementation sales collateral and governance review of sales transition process.
  • Client Service Relationship Management:
    • Manage relations with Service Managers and Executives, focused on revenue retention efficient and effective client scheduling, and client relationship building.


  • Bachelor's Degree.
  • 10+ years of experience leading an Enterprise-Level Professional Services/Implementation Organization that works directly with Clients, preferably in the HCM Industry.
  • Experience leading Virtual Teams is preferred.
  • Required to possess strong technical acumen to perform platform comparisons and analysis as well as troubleshoot complex product issues and lead efforts in resolution of them.


Preference will be given to candidates who have the following:
  • Concentration in Business management, Info Systems and/or Computer Science.
  • Project management training and skills application, PMP preferred, Quality process training / skills such as Six Sigma, PHR/SPHR and CPP preferred.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-09-13 Expires: 2019-11-13

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Sr. Director Implementation - 182773

Alpharetta, GA 30009

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